Senior Solutions Delivery Manager

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Senior Solution Delivery Manager position provides more complex written and verbal customer support for Lumen customers internal and external and partners with single contact resolution. The Senior Solution Delivery Manager will provide excellent support to customers directly via click to chat and e‑mail thru  and the Enterprise Portal, through timely and accurate communications striving to go above and beyond on every interaction.

• Accountable for timely project completion and delivery
• Develops project progress and status reports for customer
• Coordinate and facilitate solutioning calls and project meetings including internal resources, external resources and design engineers
• Effectively communicates order status, risks and issues to customers to prevent escalations by presenting options and recommendations for resolution
• Validate Planning scope and set accurate project milestones. Work with all project stakeholders to drive towards timely milestone completion
• Responsible for engaging and/or scheduling delivery resources
• Assess/Manage risk, impacts and potential alternatives and elevate as required to the appropriate level of management
• Utilize the change control process to track schedule changes
• Creates, gathers, and organizes content in support of executive and organizational communications.
• Ability to quickly understand technical aspects of products & service from both a functionality and operations perspective
• Develop, plan and manage implementation activities for highly complex projects/programs and external/internal customers
• Set program objectives and establish clear measures to successfully define and meet project deliverables and timelines
• Responsible for building and maintaining business relationships, which includes working with all levels and organizations of the company to maintain and provide status of key projects
• Identify business needs and make solution recommendations with strong problem solving and analytical skills and provide consistent feedback on improvement opportunities related to current business process

• Bachelor’s Degree or 3+ years of related experience
• Experience with one or more of the following technologies: SD‑WAN, SASE, Transport, Internet, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, Cloud and Virtualization Technologies, Managed Enterprise Services, Meraki.
• Self‑motivated, able to manage and prioritize multiple tasks, projects, and clients in parallel in a time sensitive environment.
• Ability to communicate effectively, strong customer communication skills are a requirement.
• Ability to professionally deal with remote client relations through phone, email & online sources in order to enhance the Partner experience.
• Moderate telecommunications technical knowledge required, demonstrated ability to use and apply business acumen. Working knowledge of Microsoft Office Suite
• Ability to work effectively in cross‑functional teams such as Sales, Marketing, Engineering, Finance, Product, Operations and Support.
• Basic understanding of data networking like IP addresses, NAT, routing and WAN/LAN.

• 4+ years of direct project management experience
• CAPM or PMP Certification
• Passionate and innovative with a proven track record of success; an action‑oriented, strategic, and creative thinker with a detailed focus on implementation and on‑going execution of training programs in the field.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

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