Process Analyst

Job Overview

Link Technologies, a Las Vegas-based IT consulting firm, is currently seeking a Process Analyst to join our team.

• Bachelor's degree in public administration, political science, data science, business, or related field.
• Minimum of two (2) years of experience in process analysis, operations, or technical support; government or elections experience preferred.
• Strong analytical, organizational, and communication skills.
• Proficiency in Microsoft Office Suite; experience with process mapping tools (e.g., Visio, Lucidchart) is a plus.
• Familiarity with election systems, voter registration databases, or government compliance frameworks is desirable.

• Experience working in a government or public sector environment.
• Knowledge of Nevada election laws and procedures.
• Intermediate competency in SQL or comparable data and analytics skills.
• Lean Six Sigma or similar process improvement certification.

• Process Documentation, Analysis, and Improvement:
• Evaluate existing election-related processes, business rules, and workflows for efficiency, accuracy, and compliance with Nevada Revised Statutes (NRS).
• Document processes, business rules, functionality, and procedures.
• Identify and address documentation gaps.
• Develop process maps, standard operating procedures (SOPs), and documentation for new processes as developed by State leadership.
• Identify areas for improvement in election-related processes to improve compliance, efficiency, consistency, and clarity.
• Technical Support and Analysis:
• Analyze and recommend resolution paths for technical support requests.
• Validate system functionality for compliance with policy and expected business rules and.
• Assist with the development of user stories and requirements to inform the development of system enhancements.
• Document system processes and functionality to support Help Desk agents and Development and QA teams in addressing tickets.
• Data and Analytics (Preferred):
• Run queries and develop reports to enable insights into election-related data.
• Investigate and analyze large datasets for accuracy, consistency, and compliance with State and County policy.
• Assist with the creation of business definitions for data elements in support of the creation of a data dictionary.
• Compliance and Quality Assurance:
• Ensure processes align with federal and state election laws (NRS), including HAVA, NV state statutes, and Secretary of State directives.
• Monitor quality control measures and support risk-limiting audits.
• Stakeholder Engagement:
• Work with county election officials, vendors, and internal teams to gather feedback and ensure process consistency across jurisdictions.
• Work with the third-party vendors and the internal training team to develop training and support materials for staff and election system users.

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.