WMS System Specialist

DSV – Global transport and logistics

In 1976, ten independent hauliers joined forces to found DSV in Denmark. Since then, DSV has grown to become the world’s third‑largest supplier of global solutions within transport and logistics. DSV adds value to its customers’ entire supply chain by transporting, storing, packaging, re‑packaging, processing and clearing all types of goods. With offices in more than 80 countries, DSV ensures a steady supply of goods to production lines, outlets, stores and consumers worldwide.

USA – VIRTUAL – US Nevada

Solutions

WMS System Specialist

Full Time

The System Specialist WMS is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems. The Specialist design lead provides general maintenance and system updates on network hardware and software, analyzes problems, and monitors networks to ensure availability to users. The role may require on‑call support outside normal business hours to resolve system failures or other problems.

• Acts as the primary support of the client’s systems solutions for the user community.
• Develops and maintains tracking tools for support service requests and resolutions by location and resource.
• Engages appropriate expert resources when complex support issues arise outside of the WMS‑Red Prairie and/or SAP application.
• Works with the company’s team to successfully close support service request issues and support testing activities.
• Works with project teams to help implement, maintain, and improve internal systems.
• Ensures that company and company assets are maintained responsibly.
• Effectively communicates relevant IT‑related information to site management and client management.
• Maintains system efficiency and coordinates modifications and troubleshooting when needed.
• Maintains communication with corporate IT and operations staff and resolves complex issues with corporate IT.
• Determines ways to store, organize, analyze, use, and present data.
• Produces regular reports on a daily, weekly and monthly basis.
• Ensures all RF Standard Operating Procedures (SOP’s) are current.
• Trains associates on updated SOP’s, Microsoft Office, WMS programs, and RF guns.
• Responds to inquiries about WMS‑Red Prairie and/or other related computer issues.
• Refers questions to the appropriate person when needed.
• Communicates professionally with all internal and external customers.
• Adheres to professional etiquette standards when communicating with management, coworkers, customers, and visitors.
• Assists with research and special projects.
• Oversees manpower, recruiting, retention, and development of people for the operation within scope of responsibility.
• Ensures procedures exist at all sites to guarantee client service, productivity, and facilities and equipment maintenance.
• Sets goals to provide continuous improvement for assigned site.

Performs other duties as required.

• Mid to senior Microsoft Office skills.
• Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit or region.
• Experience in the administration and maintenance of infrastructure, software, systems, etc.
• Experience with Red Prairie, RF/RDTs, UNIX, proprietary WMS.
• Wi‑Fi experience and RF systems and equipment experience.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at  DSV reserves the right to defer or close a vacancy at any time.