Manager, Customer Service

Manager, Sales Support

Posted 06.12.2025 — Safran Cabin, Carson, California, United States. Permanent full‑time position for a professional with a Bachelor’s Degree and over 5 years experience in order management and leading teams. Salary range: $78,130–$122,770.

Powering teamwork, we need a Manager, Sales Support to lead the Customer Support team, ensuring accurate order processing, customer RFQs, and billing while collaborating with Supply Chain and Program Management to resolve issues.

• Process internal and external purchase orders and requests in a timely manner.
• Review customer orders (EDI, web portal, e‑mail) for accuracy.
• Proactively identify and resolve order issues, maintaining customer satisfaction.
• Understand and document all aspects of the Order Management process.
• Train Order Processors and provide guidance on issue resolution.
• Evaluate, refine, and document current processes and procedures.
• Partner with Sales, Operations, Quality & Finance to streamline inter‑departmental processes.
• Maintain and update the order processing manual and daily order deck.
• Monitor order processing productivity and SOM activity.
• Resolve complex customer issues and develop solutions.
• Maintain accurate reporting on customers and internal teams.
• Manage backlog and billing processes.
• Continuously train team on M3 products and order processes.

We welcome diverse team players with strong interpersonal skills.

• Team oriented
• Process focused
• Open & honest communication
• Quality minded
• Perseverance and honor commitments
• Recognition of success
• Execution with urgency
• Creation of solutions
• Customer focused

Education
:
Bachelor’s degree in Business or related field (preferred).

Experience
: 5+ years in Order Management processing; 2+ years leading or managing people.

Other Skills
:
Problem‑solving, well‑organized, detail‑oriented, accurate, excellent written and verbal communication, advanced Microsoft Excel, PowerPoint, Word. Knowledge of basic ERP/MRP functions preferred.

Safran Cabin headquarters are in Huntington Beach, California, with a global presence of more than 11,000 employees across 36 sites.

Benefits include health care, life insurance, 401(k) with match, paid time off, personal development courses, tuition reimbursement, and a bonus potential for management roles.

Safran Cabin welcomes diverse contributions and provides equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity, marital status, pregnancy, age, national origin, ancestry, disability, military or veteran status, citizenship, or any other characteristic protected by applicable laws.