Customer Service & Parts Sales

Overview

Posted Thursday, June 3, 2021 at 4:00 AM

General purpose of the job: The job of the parts customer service representative exists to interact with customers to provide and process information in response to inquiries, concerns and requests about company products and services; provides administrative support to the parts manager/department; additionally assists in other miscellaneous duties/projects.

• Handle all customer concerns and questions in a timely and professional manner
• Answer all customers questions or concerns via email, fax, or by phone
• Ensure to take accurate notes for all customer information and specifications regarding the type of service or product requested
• Responsible to keep track of inventory knowledge to ensure accurate information is received by customer
• Data entry; input sales order into software and print all required documentation
• Conduct walk-in estimates for quotes requested on behalf of customers
• Occasionally drive out to client locations for delivery of goods or services
• Follow up on shipments in transit and retrieve ETA information to customers
• Write up invoice credit requisitions
• Create warranty orders for customers
• Interact with customers face-to-face on an appointment or walk-in basis
• Other miscellaneous projects/duties as assigned

• Office setting
• Working on a desk
• Frequent use of computer
• Sitting for long periods
• Occasionally drive company vehicle

• Education: High School Diploma or GED
• Prior
  
  Experience:
  
  Customer service representative
• Computer
  
  Skills:
  
  MS Excel, MS Word, MS Outlook and MAS
  200, Data entry
• Technical
  
  Skills:
  
  Typing speed of 45 wpm, proficient in MS Excel and MAS
  200
• Industry-Specific Knowledge: Parts automotive aftermarket
• Preferred: Bilingual, English and Spanish

Other: This job description is intended to provide an overview of the requirements of the position. As such, it is not all-inclusive, and the job may require other essential and/or non-essential functions, duties, or responsibilities not listed herein. The Shyft Group, Inc. reserves the right to change or assign to this position as required.

The Shyft Group, Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, Veteran status or disability.