Customer Service & Parts Sales
Job in
Carson, Los Angeles County, California, 90749, USA
Listed on 2026-10-05
Listing for:
Colonial Group
Full Time
position Listed on 2026-10-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
The job of the parts customer service representative exists to interact with customers to provide and process information in response to inquiries, concerns and requests about company products and services; provides administrative support to the parts manager/department; additionally assists in other miscellaneous duties/projects.
ESSENTIAL DUTIES & RESPONSIBILITIES Handle all customer concerns and questions in a timely and professional manner- Answer all customers questions or concerns via email, fax, or by phone
- Ensure to take accurate notes for all customer information and specifications regarding the type of service or product requested
- Responsible to keep track of inventory knowledge to ensure accurate information is received by customer
- Data entry; input sales order into software and print all required documentation
- Conduct walk-in estimates for quotes requested on behalf of customers
- Occasionally drive out to client locations for delivery of goods or services
- Follow up on shipments in transit and retrieve ETA information to customers
- Write up invoice credit requisitions
- Create warranty orders for customers
- Interact with customers face-to-face on an appointment or walk-in basis
- Other miscellaneous projects/duties as assigned
- Office setting
- Working on a desk
- Frequent use of computer
- Sitting for long periods
- Occasionally drive company vehicle
- Education: High School Diploma or GED
- Prior
Experience:
Customer service representative - Computer
Skills:
MS Excel, MS Word, MS Outlook and MAS
200, Data entry - Technical
Skills:
Typing speed of 45 wpm, proficient in MS Excel and MAS
200 - Industry-Specific Knowledge: Parts automotive aftermarket
- Preferred: Bilingual, English and Spanish
This job description is intended to provide an overview of the requirements of the position. As such, it is not all-inclusive, and the job may require other essential and/or non-essential functions, duties, or responsibilities not listed herein
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