Technical Services Support Specialist

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At Parker Hannifin's Bioscience & Water Filtration Division, we provide reliable clean water solutions using advanced reverse osmosis technology. Our water makers filter, purify, discharge, recapture, and reuse industrial, process, and sea water to meet the highest standards.

With over 40 years of experience, we serve diverse sectors including:

• Commercial Marine
• Off‑Shore Oil & Gas
• Leisure Marine
• Clean Technology
• Disaster Recovery

Our renowned brands, such as Offshore Marine Labs, Village Marine, Sea Recovery, and Horizon Reverse Osmosis, showcase our industry‑leading capabilities.

• Innovative Technology:
  Work with cutting‑edge water purification solutions.
• Diverse Projects:
  Engage in various industries from defense to disaster recovery.
• Professional Growth:
  Enjoy a culture of continuous learning and development.
• Meaningful Impact:
  Help ensure access to clean water globally.

Join us in making the world safer for future generations through sustainable water purification solutions.

Parker Hannifin – Bioscience & Water Filtration Division located in Carson, CA, is seeking a Technical Services Support Specialist to coordinate the resolution of technical issues with internal and external customers. This role interacts with manufacturing, engineering, accounting and customer service personnel as well as other technical support and technical services team members. This role directly supports the sales team and interacts with customers at multiple levels.

• Identifies technical solutions to satisfy customer issues while maximizing the commercial interest of Parker.
• Responds to inquiries from distributors, OEM customers and end users with a wide range of product and application questions or requests.
• Liaisons with appropriate team members to authorize warranty repairs, solicit customer purchase orders for non‑warranty repairs and inform customers of installation issues that need to be rectified for proper operation of the product.
• Liaisons with Manufacturing and Engineering Departments on matters regarding product performance, product design and product quality. Provides input in new product design and development.
• Supports Accounting Department in confirming disposition of credit for returned product.
• Supports Customer Service Department in technical matters beyond the scope of the Customer Service Representative function.
• Assists in the training of new Territory Managers, new Customer Service Representatives and new Applications Engineers.
• Develops methods to capture technical knowledge and store it in retrievable electronic format.
• Investigates and resolves claims or complaints by collecting and analyzing information.
• Coordinates with relevant functions on technical and/or quality issues; resolves customer complaints concerning invoices or billing discrepancies; researches account histories to assist in collection activities.
• Determines the need for amendments or extensions to warranty or service agreements.
• Determines when customer requested changes are out‑of‑scope. May confer with management regarding customer credits and precedent‑setting decisions.

• Bachelor’s Degree, preferably in a science or engineering discipline, preferred.
• Minimum five (5) years of experience in technical service/customer support or call center capacity.
• Good organizational, analytical and interpersonal skills (written and oral).
• Technical aptitude and experience for mechanical and chemical applications.
• Influence on decision‑making process.
• Ability to read a technical drawing.
• May include up to 30% travel for customer visits, training and personal development opportunities.
• Working knowledge of general Sales, Marketing and Business functions.

• Knowledge, skills and abilities:
  
  thorough knowledge of warranty and maintenance agreements, industry practices, regulations, and policies.
• Knowledge of legal and regulatory requirements related to government procurement.
• May require knowledge of international trade and export requirements.
• Ability to effectively assess, lead, and…