Sr. Manager, Master Data Management; Hybrid

Company Description

At Lakeshore, we create innovative learning materials and world‑class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e‑commerce business, multiple catalogs, 60 retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher.

We’re building an infrastructure designed for scalability, embracing data‑driven decision‑making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

We are searching for an experienced Sr. Manager of Master Data Management to lead our Data Management team in driving enterprise‑wide data integrity and pricing strategic data enablement. This role combines ownership of master data governance—across customers, products and suppliers—with leadership of data stewardship for the annual pricing process (Pricer).

You will define, develop and champion best practices in master data management, ensuring optimal workflows and consistent data quality. With a strong focus on data governance, you will leverage your technological expertise to develop, execute and document dataflows across multiple systems.

This role demands close collaboration with the Supply Chain, Sales, Distribution and IT teams, as well as proactive consultation with stakeholders to solve complex data challenges. As a people‑driven leader, you will coach and develop your team to deliver strong outcomes. The ideal candidate is a champion of change, a skilled performance manager and an exceptional communicator and collaborator.

• Leading and developing a midsized team for all master data and catalog product data activities
• Establishing and enforcing data governance rules for SAP and related systems, ensuring compliance and consistency across all data objects (customers, materials, business partners, territories, purchasing info records, etc.)
• Managing centralized master data and product attributes, including material numbers, descriptions, pricing confirmations, purchasing price, price scales, MOQ and other catalog‑related data
• Overseeing Jira ticket management, ensuring SLA adherence for ticket resolution and investigating root causes for SLA breaches; implementing corrective actions to maintain service standards
• Maintaining awareness of interdependencies between SAP ERP, legacy systems and integrated platforms
• Developing tools and methodologies to maintain synchronization and compliance with business rules across systems
• Driving the annual pricing process, delivering accurate reporting and insights for margin analysis across multiple catalogs (Early Childhood, Elementary, Gifts for Growing Minds)
• Providing senior management with actionable data and reporting to support pricing and product decisions
• Coordinating project management activities during peak pricing cycles and ERP Hypercare phases
• Representing the Master Data team in company‑wide initiatives, including PLM integration to SAP, Integrated Business Planning (IBP) and other strategic projects
• Collaborating cross‑functionally with the Supply Chain, Sales, Distribution, Web and IT teams to ensure accurate functional specifications, thorough testing and successful system enhancements

• Bachelor’s degree
• 8+ years of experience in the field
• 4+ years of experience in a similar position
• 4+ years of experience managing people/projects
• Experience with PLM integration to SAP ERP is a plus
• Experience with catalog management and pricing processes is a plus
• 5+ years Master Data Management in ERP system, SAP S/4 HANA strongly preferred
• Proven ability to lead and manage teams composed of both exempt and nonexempt employees, driving collaboration, performance and engagement across varied roles and responsibilities
• Familiarity with Jira and…