Associate IT Operations Engineer

We are seeking an Operations Engineer to provide Tier 1 and Tier 2 IT support for office staff, game developers, and production teams. The successful candidate will maintain workplace systems and network infrastructure to ensure high availability, performance, and rapid incident resolution.

• Deliver Tier 1 and Tier 2 IT support (hardware, OS, software, peripherals).
• Support game development workstations and performance-critical tools.
• Maintain on-prem servers, storage, virtualization, and build pipelines.
• Monitor system health, resolve incidents, and elevate when required.
• Maintain documentation, asset inventory, and operational runbooks.
• Improve IT workflows, automation, and service efficiency.
• Support CI/CD systems, version control, and Dev Ops tools (Git, Jenkins, Perforce).

• Five+ years in IT operations, service desk, or infrastructure support.
• Experience supporting Windows and macOS in production environments.
• Strong understanding of network fundamentals (TCP/IP, DNS, DHCP, VLANs).
• Hands-on experience with on-prem servers or virtualization (VMware / Hyper-V.)
• Familiarity with Dev Ops tools or build systems in game or software environments.
• Experience troubleshooting PC hardware, GPUs, and peripherals.
• Strong customer service mindset and problem-solving skills.
• Clear communication with developers, artists, and production teams.
• Ability to prioritize in fast-paced studio environments.
• Proactive, detail-oriented, and service-driven.

• Experience supporting game engines (Unity / Unreal.)
• Knowledge of Perforce, Git, Jenkins, build farms, render farms.
• Experience with high-performance workstations or GPU pipelines.
• Exposure to on-prem Dev Ops automation and build systems.
• Exposure to or experience with CI/CD tools and
• Exposure to or experience with on-prem Dev Ops environments and Dev Ops tools (Git, Jenkins, Perforce).