Senior Account Representative - Customs Brokerage

Job Category: Account Mgmt

Requisition Number: SENIO
053182

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• Posted :
  October 27, 2026
• Full-Time
• On-site

Showing 1 location

Carson, CA 90810, USA

• Pay or shift range: $26 USD to $34 USD
  
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

SENIOR ACCOUNT REPRESENTATIVE - CUSTOMS BROKERAGE

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GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

What you will be doing:

• Serves as the customer service liaison between GEODIS and the customer
• Select appropriate carrier and routing based on shipment characteristics or customer requirements
• Processes all documents and information requests received from GEODIS
• Opens files, enters notes, information and document requests in Cargowise system
• Sends information/document requests to company's employees, suppliers, service providers or overseas production offices as needed
• Communicates with specified offices, departments, and teams on all issues in addition to customers, carriers, and vendors
• Files document requests, correspondence and documents in a file folder identified by the applicable shipping number
• Coordinates shipping details with overseas agent
• Convert and verify shipment weight and volume
• Calculate rates and price conversions; profit and loss analysis
• Assist customers with question complaints, requests, tracking and tracing
• Completes invoicing requirements accurately and within Company DETI time requirements
• Ensure all shipment data elements are entered accurately and timely within company IRIS requirements maintaining a minimum 95% accuracy level
• Arrange bookings with airlines, ocean carriers, and/or trucking companies, review documentation, issue documents to meet government regulations and carrier regulations
• Instruct warehouse staff to properly build and deliver against pick lists manifest to gain profitability
• Ensure email and telephone calls are promptly and politely answered

Requirements:

• Intermediate proficiency in AS400 and Cargowise
• Minimum 3 years’ experience in custom brokerage, importation or exportation of goods or an equivalent combination of both education and experience
• Must have a familiarity with potential client systems including ERP systems, TMS and WMS applications and other software solutions common in the logistics industry
• Intermediate efficiency in Microsoft Outlook, Word, PowerPoint, SharePoint and Excel
• Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Look what you’ll get by joining theGEODISteam!

• Get Good Money– Fair pay and some jobs come with bonus opportunities.
• Get the Right Job/Right Schedule– Part-time, full-time, seasonal – days, nights, weekends, and even gig work. We have the job and shift you want.*
• Get Paid Early– Payday as early as you want. Access your earnings on demand.
• Get Free Healthcare– Access to telemedicine from day 1 at no cost. Other…