Operations Manager

Job Summary

The Operations Manager is responsible for overseeing all aspects of warehouse operations, logistics, and customer service within our 3PL environment. This role will manage inventory, optimize workflows, lead warehouse and operational teams, and ensure customer satisfaction by maintaining high service levels. Additionally, the position will oversee resource planning, vendor management, and financial performance to drive operational excellence and cost efficiencies.

• Oversee daily warehouse operations, including receiving, storage, order fulfillment, and shipping.
• Ensure compliance with safety regulations, company policies, and industry standards.
• Monitor and maintain accurate inventory levels through audits and cycle counts.
• Implement and oversee warehouse management system (WMS) usage for operational accuracy.
• Coordinate inbound and outbound shipments with transportation providers and clients.
• Optimize warehouse space utilization, labor efficiency, and operational costs.
• Ensure at least 98% on-time inventory accuracy rate.

• Coordinate and manage daily operations across customer care, warehouse activities, and logistics.
• Identify and implement operational improvements, leveraging Lean, Six Sigma, and automation.
• Track and analyze key performance indicators (KPIs) for warehouse and logistics efficiency.
• Drive initiatives to reduce operational costs by at least 10% annually without impacting service quality.
• Ensure full adoption of technology tools, including WMS, scanning, and automation.

• Recruit, train, and mentor warehouse and operations staff to maintain a high-performance team.
• Assign tasks and monitor staff performance, providing feedback and coaching as necessary.
• Foster a positive work environment with strong communication and teamwork.
• Enforce adherence to standard operating procedures (SOPs) and company policies.
• Maintain warehouse staff turnover below 10% annually and ensure all employees complete training within 30 days.

• Serve as the primary point of contact for clients regarding warehouse and logistics operations.
• Ensure client SLAs and service level expectations (SLEs) are met or exceeded.
• Address client concerns and provide timely resolutions to operational challenges.
• Provide weekly and monthly performance reports to clients and senior management.

• Maintain warehouse operational costs within the allocated budget and identify cost-saving opportunities.
• Ensure 100% invoice accuracy and submission within 48 hours of service completion.
• Manage relationships with vendors and 3PL partners to ensure high service levels, with a minimum 95% KPI adherence.

• Maintain a safe working environment by ensuring adherence to OSHA and workplace safety guidelines.
• Conduct safety training and enforce proper handling of materials and equipment.
• Investigate workplace incidents and implement corrective and preventive actions (CAPA).
• Ensure all workplace incidents are reported within 1 hour, with CAPA implemented within 48 hours.

• Speaks Korean (required)
• Bachelors degree in Supply Chain Management, Logistics, Business Administration, or a related field preferred.
• 5+ years of experience in warehouse and logistics management, preferably within a 3PL environment.
• Strong leadership and team management skills.
• Knowledge of warehouse management systems (WMS) and inventory control processes.
• Experience with shipping, receiving, and transportation logistics.
• Ability to analyze data and implement operational improvements.
• Excellent communication, problem-solving, and organizational skills.
• Familiarity with OSHA safety standards and compliance.

• This position may require occasional travel to various 3PL provider locations.
• Must be able to work flexible hours to accommodate different time zones and operational demands.