Bar & F&B Operations Leader

Bar Manager

Reports To: General Manager

Summary:

Responsible for day-to-day operation of Food & Beverage outlets such as Restaurant, Bar/Lounge, In-Room Dining and Pool, as assigned. Hires, trains, schedules, and manages F&B staff. This position oversees the overall leadership, financial performance, service standards, and operational excellence of all Food & Beverage outlets within the hotel. This includes the restaurant, bar/lounge, room service, and any grab-and-go or pantry outlets.

This role ensures guest satisfaction, brand compliance, and a positive, team aligned with hotel standards.

Essential Duties and Responsibilities: include the following.

• Satisfying guest needs and exceeding their expectations by projecting a positive restaurant and hotel image through appearance, appropriate verbal communication, and taking responsibility of guest needs.
• Decision-making in line with service standards throughout each service period to ensure the best guest experience possible.
• Maintain control of beverage costs, Inventory of all F&B product, durable and non-durable items.
• Communicate pertinent information to the Food and Beverage Managers and staff at multiple locations.
• Responsible for checking outlets to be ready for service including dining rooms are ready for guests, as well as engaging with guests during service.
• Knowledge of all menu items and sequence of service.
• Ensure that communication with the culinary and sales department is cohesive and timely.
• Ensure service standards in the outlets are followed and conduct necessary training.
• Ensure that the flow of the guest experience in the hotel is consistent and timely.
• Address guest or staff complaints/questions in a professional manner.
• Direct the training of all F&B staff on all aspects of the operations. Inspire, coach, train, and develop the F&B team and staff.
• Communicate with all staff to ensure that they have adequate help and the tools that are required to do their job.
• Responsible for refining operating standards and practices as needed based on business conditions.

• Direct focus on service, customer satisfaction, and profitability. Maintain the quality and consistency of the guest experience.
• Focus on creative cost control and revenue generating solutions.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ensure that sanitation and cleanliness standards are excellent being compliant with local, state, and federal regulations.
• Establishes and maintains policies and procedures for the Food and Beverage Department.
• Work in tandem with Sales and the Culinary team to drive the experience in all outlets, to drive the sale and growth of this business segment and stays on top of restaurant trends and communicates relevant information effectively to the team.

• Changes and applies food & beverage selections to Simphony.
• Creates and manages development of new business through dinners and special events
• Provides ongoing wine and liquor training.
• Schedules staff tastings.
• Other duties may be assigned

Supervisory Responsibilities:

• Directly supervises all employees in Food & Beverage
• Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position is on site.

Education and/or Experience:

Bachelor's degree (B.

A.) from four-year College or university; or two to four years related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals and technical procedures. Ability to write reports, business correspondence, and procedures. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public pertaining to job.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Internet software;
Order processing systems;
Spreadsheet software,…