PAS Financial Navigator - Oncology

Join to apply for the PAS Financial Navigator – Oncology role at Wellstar Health System and help patients access financial resources.

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is to enhance the health and well‑being of every person we serve. We are proud to have become a shining example of what’s possible when experts dedicate themselves to making a difference in healthcare and people’s lives.

Day (United States of America)

Monday/Tuesday/Thursday: 8am-4:30pm

Wednesday: 7:30am‑5pm

Friday: 7:30am‑3:00pm

Cherokee Health Park, 1120 Wellstar Way, Suite 401, Holly Springs, GA 30114.

The Oncology Financial Navigator assists patients to access financial resources and serves as a liaison between NGOC, Infusion Therapy, and Radiation Oncology Departments. Responsibilities include coordinating full financial counseling, education and referrals, managing patient liability collection escalations, submitting and determining eligibility for assistance programs, evaluating insurance benefits, and maintaining accurate financial records.

• Assist appropriate patients to explore options for financial assistance for oncology services.
• Interview each patient or representative to obtain complete and accurate demographic, financial and insurance information.
• Obtain all necessary signatures and understand any special forms required by the patient’s third‑party payer.
• View charges to determine financial estimates and collect appropriate copays and/or deductibles.
• Make corrections and updates to patient account information in the computer system.
• Document thorough explanatory notes on patient accounts, including non‑routine circumstances and special billing processes.
• Maintain a working knowledge of information system capabilities and perform required applications.
• Understand and apply WHS philosophy, objectives, and PAS policies related to duties, including admission, outpatient, and emergency registration processes.
• Maintain confidentiality of patient information in accordance with WHS policy and HIPAA regulations.
• Organize work, set priorities, and complete tasks productively without creating backlogs.
• Maintain proficiency in data entry skills.
• Assist with Medicaid screening on all accounts.
• Resolve errors in Patient Work Queues.
• Follow up with patients for financial assistance needs.

• Greet all guests with a positive and professional attitude.
• Answer incoming phone calls and follow through with requests.
• Maintain courteous and cooperative working relationships with WHS management, patients, physicians, and the public.
• Present a well‑groomed and professional image consistent with departmental and hospital dress codes.
• Provide appropriate telephone etiquette and scripting.
• Remain flexible with work hours to meet department needs.
• Meet service recovery and customer service guidelines.
• Keep current knowledge of various insurance plans to assist customers.

• Attempt to collect the estimated self‑pay balance of all inpatient, outpatient, and ER accounts as early as possible.
• Monitor in‑house accounts and make financial arrangements with guarantors before discharge or within ten working days thereafter.
• Communicate with Medicaid Eligibility team and applicable vendors to determine eligibility and approval/denial status.
• Complete financial evaluation forms documenting guarantors’ income, expenses, assets and liabilities.
• Identify patients without adequate insurance coverage, contact guarantors to assess ability to pay, and determine eligibility for financial assistance programs such as Medicaid.
• Maintain a list of healthcare financial assistance programs and eligibility requirements.
• Refer patients or guarantors to outside funding sources and distribute Medicaid applications as needed.
• Work efficiently and accurately within designated time frames to ensure continuity of information and cash flow.
• Interview inpatients and select self‑pay outpatients at registration or within 24 hours of admission to verify…