Systems Administrator - CRM - Customer Relationship Management

Systems Administrator – CRM – Customer Relationship Management

Job

Location:

GHC - Cartersville Instr. Site

Full/Part Time:
Full Time

Regular/Temporary:
Regular

Georgia Highlands College is a multi‑campus, state college member of the University System of Georgia. Founded in 1970 as Floyd Junior College, it now serves more than 6,000 students in Northwest Georgia and Northeast Alabama across its five locations in Rome, Cartersville, Marietta, and Dallas. GHC currently offers over 30 areas of study with associate degree and bachelor's degree options both in the classroom and online.

The Enrollment Management Technology Specialist is responsible for providing technical support for the implementation, maintenance, and optimization of enrollment‑related software systems. This role ensures data integrity, supports reporting and analytics efforts, and collaborates with stakeholders to enhance system functionality and user experience in support of institutional enrollment goals.

• Is responsible to understand, support, and carry out the college's mission, vision, and values and comply with mandates and regulations of government and accrediting bodies
• Serves as an administrator for enrollment management software; coordinates with third party systems to ensure the input of current and accurate data; troubleshoots end‑user issues; assures the college's faculty and staff have correct user access and permissions
• Handles integration issues with Banner and third‑party EM technologies
• Manages GHC admissions application, nursing application, dental hygiene application issues and enhancements
• Collaborates with CRM admin to make sure technical side of the College's CRM is functional so that communication workflows are set up to send to accurate student populations
• Creates and manages Degreeworks templates for all GHC degrees/programs; analyzes students' progression through degree and provides advisors reports of students who veer off track from plan
• Responsible for training staff on use of enrollment management technology, both as new hires come in and as new functionalities are implemented
• Runs Banner processes as needed
• Works with the Executive Director to design, compile, analyze, evaluate, and interpret enrollment management data; creates exports of data for college stakeholders
• Provides the college's weekly enrollment report for the University System of Georgia
• Cleans and enhances datasets for Enrollment Management projects
• Develops, coordinates, and maintains the back‑end technology to support the College's early alert program
• Participates in College initiatives and events to benefit students and the College
• Serves on college committees as needed
• Performs related duties

• Knowledge and level of competency commonly associated with the completion of a bachelor's degree in a course of study related to the occupational field
• Sufficient experience to understand and apply the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years
• Relevant work experience with data/statistical analysis and spreadsheets
• Experience working with Banner system preferred
• Possession of or ability to readily obtain a valid driver's license for the type of vehicle or equipment operated

$52,118 annually

• Resume
• Cover Letter
• Transcripts

• Experience in data analytics.
• Experience with data science‑based programming languages like SQL and Python
• Knowledge of Microsoft Office Suite, particularly Excel
• Knowledge of system and college policies regarding enrollment, student support services, and registration
• Excellent oral and written communications skills
• Ability to work independently and to use good judgement
• Knowledge of University System of Georgia and Georgia Highlands College policies and procedures
• Must possess a high level of the following work skills and behaviors: teamwork/cooperation, initiative, customer service, organizational, attention to detail, and commitment to continuous professional growth in skills and knowledge
• Understanding of…