Shift Lead

Shift Lead – Krystal Restaurants LLC

Are you looking for an entry‑mid level job in the restaurant industry that can lead to a career? We offer competitive starting pay, flexible schedules, health benefits, and 401(k) support. If you’re dedicated and ambitious, join us.

The Shift Leader supports the store management team’s daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role‑modeling Krystal’s Core Values. The Shift Leader works with the management team in ensuring compliance with company standards in all areas of operations, including product preparation and delivery, customer service, facilities maintenance, and financial accountability. This role accomplishes these objectives by assisting the management team in actively selecting, training, and coaching the A+ talent to achieve key results in People, Customer, Sales and Profit.

• Demonstrate the Krystal Core Values while assisting the management team in building high‑performing employees, training, retaining, and recognizing A+ talent using Krystal’s tools and processes.
• Partner with the management team to execute the Performance Management process consistently, ensuring employees are set up for success and held accountable.

• Drive a customer‑focused culture by resolving customer issues and partnering with the management team to train employees to meet or exceed customer service standards.
• Coach, drive excellence, recognize and hold shift accountable around core operational procedures through the use of the OSM and Company systems.
• Ensure that food safety standards are met through direct observation while running shifts.

• Partner with the management team to ensure that restaurant‑level plan and marketing initiatives are in place and implemented.

• Execute cash/security, inventory, labor, and food control procedures during shifts and take appropriate actions to identify and close gaps.
• Perform general duties as necessary to support the restaurant’s profitability.

• Must be at least 21 years of age.
• Serv Safe certification required.
• High School Diploma or GED preferred with at least one year of restaurant experience.
• Proficiency in Microsoft Office applications.
• Must be able to work a flexible schedule, including days, nights, overnights, and weekends.
• Travel to other store locations or meetings may be required.

• Customer‑focused:
  Recognizes the guest as the primary focus and sets a high standard for exceeding guest expectations.
• Initiative:
  Takes action proactively and achieves goals beyond basic requirements.
• Action oriented:
  Maintains high levels of activity or productivity and works with vigor and determination.
• Team player:
  Encourages cooperation to achieve team goals and promotes a respectful and inclusive work environment.

• Lift and move up to 70 pounds frequently.
• Carry products, boxes, and miscellaneous items weighing no more than 70 pounds.
• Consistently handle product preparation, stocking, and inventory.
• Kneel and follow proper lifting procedures.

Entry level

Full‑time

Management and Manufacturing – Restaurants