Residential Service and Sales Technician

Residential Service and Sales Technician

• HVAC
• Full Time

A residential HVAC service repair technician is responsible for installing, maintaining, and repairing heating, ventilation, and air conditioning systems in private homes. This role requires a blend of technical expertise, problem-solving skills, and excellent customer service.

• Diagnosis and Troubleshooting:
  Identify and resolve mechanical and electrical faults in existing HVAC systems using diagnostic tools and equipment.
• Repairs and Installations:
  Repair or replace defective components (e.g., compressors, motors, thermostats) and install new systems following blueprints, manufacturer recommendations, and local codes.
• Preventative Maintenance:
  Conduct routine maintenance, including cleaning units, checking refrigerant levels, inspecting ductwork, and replacing filters to ensure optimal performance and longevity.
• Customer Interaction:
  Communicate effectively with homeowners to explain system issues, recommend solutions or upgrades, and provide guidance on system operation and maintenance.
• Documentation:
  Maintain accurate records of all work performed, parts used, and customer interactions using work orders, invoices, and company software/tablets.
• Safety and Compliance:
  Adhere to all safety protocols and environmental regulations, especially those regarding the handling and disposal of refrigerants (EPA 608 certification) and the Occupational Safety and Health Act (OSHA) guidelines.
• Vehicle and Inventory Management:
  Maintain a clean, organized, and well-inventoried company vehicle, ensuring necessary parts and tools are on hand for job sites.
• On-Call/Emergency Service:
  Be available for emergency service calls during evenings, weekends, and holidays as part of a rotation schedule.

Are you looking for a new career opportunity? Would you like to expand your knowledge and learn more about heating, cooling, and indoor air quality?

• Education:
  
  A high school diploma or equivalent is required.
• Licenses &
  
  Certifications:
  
  A valid driver's license with a clean driving record is essential.
  U.S. Environmental Protection Agency (EPA) Section 608 Certification for handling
  refrigerants is mandatory.
• Experience:
  
  A minimum of 1-3 years of hands-on experience in HVAC service is typically
  preferred, though some companies offer apprenticeships or on-the-job training for entry
  - level candidates.
• Technical
  
  Skills:
  
  Strong mechanical aptitude, electrical troubleshooting abilities, and
  familiarity with schematics and blueprints are necessary.
• Physical Stamina:
  The role is physically demanding, requiring the ability to lift heavy
  equipment (up to 50-70 lbs), climb ladders, and work in confined spaces (attics, crawl
  spaces) or varying weather conditions

• Technical Training: A certificate or associate's degree from a technical or trade school is preferred.
• Additional
  
  Certifications:
  
  Certifications from organizations like
  • NATE (North American Technician Excellence)
  • System Design Certifications NCI (National Comfort Institute)
  • Combustion Certification NCI (National Comfort Institute)
• Soft Skills:
  
  Strong problem-solving, time management, and communication skills (verbal
  and written) are crucial for customer satisfaction and teamwork.