Apprentice Administration Support Officer

Apprentice Administration Support Officer – Freeman Hospital

Join to apply for the Apprentice Administration Support Officer role at Freeman Hospital
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Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion. With a strong history of providing high‑quality care, clinical excellence, research and innovation regionally, nationally and internationally, we are in the top five providers of specialised health services in the country. As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic disorders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under‑represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus.

Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

This is an exciting opportunity to join our dedicated Waiting List Team in the Cardiothoracic Clinical Board. We are seeking a self‑motivated, innovative individual with excellent attention to detail to support the delivery of high‑quality patient care. As an Apprentice Administration Support Officer, you will play a key role in ensuring the smooth running of waiting lists across all areas in Cardiothoracic.

• Interview Date:
  Friday 16 January 2026
• Hours:
  
  37 hours 30 minutes per week

NO AGENCIES PLEASE

This post will work closely with clinical staff, operational managers and other administrative teams to support the scheduling and organisation of waiting lists in the Cardiothoracic Clinical Board. The role involves direct contact with patients through telephone or via letters to arrange, amend and cancel appointments. The role will also respond to patient queries in a sensitive and confidential manner. The role will develop knowledge, and put into practice, NHS policies and procedures including Referral to Treatment, whilst developing administrative and IT skills through on‑the‑job training and formal apprenticeship learning.

• Assist in day‑to‑day operations of the Cardiothoracic service.
• Support senior staff and other team members to deliver an efficient service.
• Audio typify letters and documents as appropriate.
• Deal with telephone enquiries promptly.
• Communicate with patients, carers, visitors and staff as appropriate.
• Cover administrative posts trust‑wide as required.

• Have the right to work and remain in the UK.
• Have lived in the UK for at least 3 years.
• Provide original evidence of required English and maths qualifications.

• Essential: English and Maths at Level 1 or equivalent (GCSE 3‑2 or D‑E or Functional/Key Skills Level
  1)
• Desirable: English and Maths at Level 2 or equivalent (GCSE 9‑4 or A*‑C or Functional/Key Skills Level
  2)

• Essential: Good level of general clerical experience;
  Working knowledge of Microsoft Office.
• Desirable: Experience of NHS computerized systems / eRecords.

• Essential: Good communication and interpersonal skills;
  Good organisational skills with the ability to prioritise workload and meet deadlines;
  Ability to work effectively as part of a multidisciplinary…