Admin Manager​/Service Coordinator

Job Overview

Admin Manager/Service Coordinator – full‑time, Band 5, Newcastle Hospitals NHS Foundation Trust, Newcastle upon Tyne.

• Day‑to‑day management of admin staff within allocated areas, ensuring training to a high standard.
• Human resources tasks: recruitment, staff appraisals, sickness absence reviews.
• Creation and maintenance of Standard Operating Procedures for all defined tasks.
• Attendance at meetings and training appropriate to the role, communicating feedback to the wider team.
• Collaborate with other Admin Managers/Clinic Coordinators to streamline service operations.
• Provide admin support to the Clinical Director and line‑manage the ophthalmology administration team.
• Compile consultant and junior doctor timetables, arrange consultant on‑call rotas.
• Ensure eye casualty is fully staffed, covering doctors’ sick leave and leave of absence for theatre sessions.

• Strong leadership and supervisory experience within NHS admin teams.
• Excellent organisational, time‑management and communication skills.
• High standard of word processing and attention to detail.
• Ability to prioritise workload effectively.

• Diploma in Management or equivalent experience in a senior NHS admin role.
• Good standard of English language at GCSE level 4 or above.
• RSA3 secretarial qualification or equivalent.
• ECDL certification.

• Shorthand proficiency.
• In‑depth knowledge of admin procedures and medical terminology.
• Understanding of NHS recent reforms.
• Networking with other organisations, both inside and outside the NHS.

• Strong communication, organisational and time‑management skills.
• Negotiation and problem‑solving abilities.
• High standard of word processing and accurate presentation of information.

Newcastle Hospitals are committed to equality and diversity. Applications are welcomed from all communities and individuals, irrespective of race, disability, sex, gender identity, sexual orientation, religion, age, marital status, pregnancy, maternity, and particularly those from under‑represented groups.

This is a flexible working friendly role; arrangements can be discussed during the interview process.

Apply online via the Newcastle Hospitals careers portal. Ensure all application sections, including references, are completed. Shortlisted candidates will be contacted by email.