Outpatient Reception Clerk

Job Overview

Outpatient Reception Clerk – Band 2 – Newcastle Hospitals NHS Foundation Trust.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus.

Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under‑represented groups.

The role is based in the Main Receptions department, working across Freeman and The Royal Victoria Infirmary. It involves providing an efficient and friendly reception service to patients and visitors, both in person and by telephone, ensuring a high quality of customer care at all times.

Schedule:

Monday‑Friday. Two vacancies:

• 37.5 hours per week – shift patterns 07:30‑15:30, 08:00‑16:00, 08:00‑16:30 (lunch breaks included).

• 30 hours per week – shift 14:00‑20:00 (no break). Bank holidays work on a rotational basis.

Interview date: 16 January 2026. Applicants will be redirected to Trac to apply. All information must be read carefully before applying.

The post holder is not a suitable role for agency staff and will not be advertised to agencies.

• Support 24‑hour main reception and outpatient service, ensuring efficient delivery.
• Complete all outpatient admin services in a timely manner.
• Direct hospital visitors and the general public correctly to support patient care.
• Provide efficient, sensitive reception service with high-level customer care skills.
• Make and receive telephone calls to respond to public enquiries.
• Maintain clean and tidy reception areas.

• NVQ Level 2 in an appropriate subject or equivalent qualification/experience.

• Understanding of confidentiality issues.
• IT skills in Windows‑based applications (to be assessed).

• Telephone experience.
• Previous reception/clerical experience.
• Previous customer care experience.
• Previous NHS experience.
• Awareness of health and safety regulations.

• Good literacy and numeracy skills.
• Effective communication with the public, staff, and health‑care providers.
• Good organisational skills.
• Ability to work as part of a multi‑disciplinary team.

All references must cover a minimum of 3 years of employment and will be requested from current and previous line managers. Failure to complete this may result in the application not being processed.

Successful candidates requiring a DBS will pay for the DBS certificate via a salary deduction from the first month’s pay.

• JD & PS (PDF)
• Newcastle Staff Benefits (PDF)
• Behaviour and Civility Charter (PDF)

Nicola Clark – Reception Team Leader