Administrator Support Officer

Administrator Support Officer – Band 3

Newcastle Hospitals NHS Foundation Trust, one of the busiest and largest NHS hospital trusts in the country, employs around 16,000 staff and has an annual budget of £1.7 billion. With a strong history of providing high‑quality care, clinical excellence, research and innovation, the Trust is a top‑five provider of specialised health services. The Trust serves a wide range of patients, including those with rare and complex medical, surgical and neurological conditions, cancers and genetic disorders, and is committed to promoting equality and diversity.

An exciting substantive Band 3 Admin Support Officer position has become available on the multi‑disciplinary Harm Free Care (HFC) team. The post offers an opportunity to develop secretarial, administrative, IT and data‑collection skills while supporting a range of HFC services. We seek a highly motivated, enthusiastic individual with strong organisational and communication skills and a keen eye for detail.

• Provide secretarial and administrative support across the HFC MDT teams, including Tissue Viability, Falls services, Clinical Standards & Quality Improvement Lead and the Information & Data Manager for Patient Services.
• Organise team diaries, take and transcribe minutes of meetings and create and maintain efficient office filing and documentation systems.
• Maintain databases and spreadsheets.
• Assist with organising HFC events and liaise with HFC Leads across the Trust.
• Respond to enquiries and ensure effective communication of messages both verbally and electronically.
• Provide support when planning meetings and teaching sessions.

The Trust is a flexible‑working friendly organisation and offers accommodation where possible, provided the service can be met. With around two million patient contacts each year, care is delivered from several flagship sites and community sites. Staff benefits are available, details of which can be found in the Trust’s supporting documents.

• Provide secretarial and administrative support across the HFC multidisciplinary team.
• Organise staff diaries, arrange meetings, and transcribe minutes for groups such as the Falls and Pressure Ulcer Task Group.
• Maintain databases, spreadsheets and the Clinical Standards inbox.
• Assist with organising Patient Safety Investigation Response Framework (PSIRF) meetings and other HFC events.
• Order and maintain stationery supplies.
• Arrange travel when required.

• NVQ Level 3 or equivalent qualification/experience.
• GSCE grade 4 or above in English and Mathematics or equivalent qualification/experience.

• IT literate with knowledge of Microsoft Office.

• Experience working with databases/spreadsheets.

• Good administration skills.
• Good organisational skills, including diary management and event scheduling.
• Good communication skills.

All references from current and previous employers must cover a minimum of 3 years of employment. Provide the address, telephone number and work email for each line manager covering the required period. Failure to complete this section may result in the application not being processed.

Successful candidates requiring a DBS must pay for the certificate from the first month of pay via salary deduction.

Candidates shortlisted for interview will be contacted by e‑mail. Check SPAM folders too. If you have not been contacted within 4 weeks of the closing date, assume the application has been unsuccessful.

Follow the online application portal or contact Catherine Burn (Nurse Specialist, Tissue Viability) at  or 0191 223 1405 for further information.