Clinical Administrator

Clinical Administrator – Freeman Hospital

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.

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion. With a strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.

We support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic disorders. We are committed to promoting equality and diversity and recognise the benefit of providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients.

We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and especially those from under‑represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030 for our direct carbon footprint and Net Zero by 2040 for our footprint plus.

Want a career working in the NHS? Surgical and Associated Specialties Board are looking for a talented individual who wishes to pursue a career in administration. We are looking for a conscientious individual with an enthusiastic outlook. The successful candidate must demonstrate good organisational skills, be a team player, and understand patient confidentiality. The role provides direct working alongside the administration team to support general administration duties including communication between the patients and clinical teams, coordinating telephone enquiries from patients, booking appointments, updating patient electronic records and other general office duties.

The successful candidate should be calm under pressure and develop Microsoft Office and NHS systems skills.

We actively encourage candidates to contact the department before or after submitting their application to ask questions or arrange a visit to support any queries you may have.

• Work as part of a team to provide a comprehensive and efficient administration service to the Neuroendocrine specialist nurses and their teams.
• Register referrals, finalize clinic letters, deal with patient queries over the telephone, enter data using Excel and book appointments.
• Work independently and follow the policies and procedures for the department.
• Demonstrate excellent communication skills, flexibility, reliability, and maintain an organised approach to work.
• Handle a variety of ad-hoc demands, demonstrating excellent time‑management and planning skills.
• Develop existing knowledge and skills, including knowledge of NHS and medical terms/procedures.
• Previous administration/secretarial experience in an NHS environment is preferred but not essential; full training will be provided.

• Level 3 qualification in administration or equivalent/relevant experience in an administrative role.
• English qualification at Level 2 (GCSE Grades 9‑4 or A*‑C, or Functional or Key Skills at Level
  2).
• Maths qualification at Level 1 (GCSE Grades 3‑2 or D‑F, or Functional or Key Skills at Level
  1).

• Experience of secretarial/administrative procedures.

• NHS Administration/Secretarial experience.
• Working knowledge of NHS systems (e.g. eRecord, System One).
• Knowledge of medical terminology.

• IT skills to include MS Office (Word, Excel, Outlook, PowerPoint).
• Advanced keyboard skills including a high…