List Officer

Job Title

Waiting List Officer (Band
3)

Newcastle Hospitals NHS Foundation Trust – Freeman Hospital

We are delighted to offer an exciting opportunity to join our MSK Waiting List Team as an Elective Admissions Officer. In this key role, you will play an important part in ensuring the smooth and efficient management of elective admissions.

• Manage specific consultant waiting lists and schedule theatre lists.
• Book theatre sessions and maximise theatre utilisation.
• Arrange pre-assessment appointments and update outcomes.
• Apply for PATs and provide essential administrative support.
• Assist with waiting list validation and review 18‑week pathways.
• Support outsourcing of work to the private sector.
• Administer centralised day‑case bookings.
• Support the Admissions/Waiting List Manager to ensure a systematic approach for delivering the NHS Plan commitments for access to elective and day‑case surgery.
• Manage the admissions to maximise theatre use according to the wishes of the Consultant and their team.
• Organise waiting lists to ensure that maximum waiting time targets are met whilst Patient Choice is not compromised.

• Strong organisational and time‑management skills.
• Proficient in IT systems, including MS Excel and Word.
• Excellent communication and interpersonal skills.
• Educated to NVQ Level 3 or equivalent.
• Enthusiastic, motivated, and flexible to meet team needs.

• Excellent organisational skills.
• Outstanding communication and interpersonal skills.
• Ability to prioritise workload.
• High level of accuracy.

• Previous relevant PAS experience (essential).
• Previous relevant experience within the NHS (desirable).
• Previous experience in waiting list management (desirable).

• NVQ Level 3 or equivalent qualification/knowledge/experience (essential).
• ECDL computer qualification or equivalent (desirable).

• Full‑time position.
• 37 Hours 30 Minutes per week.
• Starting salary and benefits: see attached documents.
• Flexible working arrangements are supported where feasible.

Newcastle Hospitals are committed to promoting equality and diversity and recognise the benefit of providing an inclusive environment. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under‑represented groups.

All references from current and previous employers covering a minimum of three years employment must be provided. Candidates who are shortlisted for interview will be contacted by e‑mail; if you have not been contacted within four weeks of the closing date you should assume your application has been unsuccessful. Successful candidates who require a DBS will pay for the certificate via a salary deduction from the first month’s pay.

• Job Description (PDF, 46.4 KB)
• Person Specification (PDF, 14.0 KB)
• Newcastle Staff Benefits (PDF, 274.4 KB)
• Behaviour and Civility Charter (PDF, 93.8 KB)

Andy Mc Donald
Waiting List Manager
Email:
Telephone: 0191 282 6512

Interview Date: 20 January 2026