Loan Servicing Representative - Real Estate & Commercial Documentation

JOB SUMMARY:

Provide prompt, courteous and accurate customer service while assisting internal and external customers with consumer loan processing.

• Provide quality customer service to both internal and external customers over the phone and in person.
• Process all real estate and commercial loans, renewals, and payment extensions for compliance documentation and image review.
• Handles real estate and commercial technical exceptions and document replacement.
• Process terminations and continuations of UCC's.
• Handles typical administrative functions such as answering phones and filing of loan servicing related documents.
• Cross train to backup other loan operations functions as necessary.
• Maintain a neat and clean professional appearance.
• Recognize opportunities to cross sell bank products and services.
• Serve as a representative of the bank at various community events.

• Excellent Customer Service Skills
• Strong oral and written Communication Skills
• Detail Oriented
• 10-Key Adding Machine
• Basic Computer Skills (Microsoft Word, Excel, Jack Henry)

This position requires the ability to stand for extended periods of time. The ability to sit, bend, squat, twist and lift/carry coin bags weighing up to 50 lbs. is also required. This position requires a working knowledge of computers, printers and general office equipment.

The physical requirements described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent required. Customer service and prior loan/banking experience is preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Our company is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, age, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law.