Desk Tech, Regular

• The employee will become an effective, highly qualified, productive member of the K’ima:w Medical Center health care team
• The employee will continue self-improvement through formal continuing education programs
• The employee will be an integral participant for process improvement of all K’ima:w Medical Center health care programs

Performs clerical and support functions; assisting physicians, nurses, laboratory, social services, PRC, Medical record and radiology personnel with paper work needed to facilitate patient visit promptly. Functions include record keeping, telephone communications, and clerical duties related to patient care. Monitor the location of patients, providers, and staff. Responsible for monitoring telephone calls and directing calls to the appropriate person or department.

• Functions as an integral member of the IPC team: an active participant and team member.
• Main place of work, clinic or back nurse’s station.
• Operates office machines such as telephone, computer, copier, and fax.
• Operates computer terminal to input and retrieve data from EHR and RPMS, and uses ROI program if needed.
• Prints provider appointment schedules for the day if needed.
• Communicates telephone calls of medical importance to the provider on duty per protocol.
• Documents all significant telephone conversations with patients as a Telephone Note in EHR and notifies the patient’s primary provider or RN Care Manager.
• Places telephone calls to other hospitals, clinics, or facilities per KMC provider request. Obtains pertinent medical records from other facilities as requested, i.e. radiology reports, lab results, visit notes, discharge summaries, immunization records etc.
• Prepares requisitions for laboratory and radiology services.
• Assists team with paperwork for referrals and release of information as needed and following ROI protocol.
• Assists with transfer of patients to another facility via EMS by calling ambulance when requested and preparing paperwork for transfer.
• Reviews chart in EHR to ensure completion of information after each visit per meaningful use protocol.
• Greets and assists patients and visitors as needed in a pleasant and professional manner.
• Maintains strict confidentiality with regards to patient information. Discloses patient information to family members, social workers, or others only at the direction of authorized medical personnel. Adheres to all HIPPA regulations.
• Assists nursing staff in room turnover by cleaning exam rooms between patients and escorting patients from the lobby to room as time allows.
• Assists in scheduling patient appointments as requested by providers.
• During an emergency and also during KMC drills, this staff is assign as a recorder.
• Responsible for ordering and stocking of clerical supplies and forms. Assists with stocking of exam rooms.
• Other duties as assigned.

Responsible for helping to prepare, achieve, and maintain accreditation by the Joint Commission on Accreditation of Healthcare Organizations. By serving on the various performances improvement subcommittees, individual employees are directly involved in the generation or modification of policies and procedures that enable KMC to provide continuously improving health care.

Shows pride in personal appearance and grooming; displays a positive attitude about work; respects the confidentiality of clients; and is congenial with public and peers.

• Knowledge of EHR and RPMS computer system.
• Skill in operation of computer, calculator, and other office equipment.
• Knowledge of maintaining and managing files / records.
• Knowledge of grammar, spelling, punctuation, and common medical terminology.
• Ability to type at least 45 words per minute.
• Knowledge of Hoopa Community, cultural awareness and sensitivity.

Qualification:

high school diploma or general education degree (GED) and

one to three years of relative training or experience.

• Current CPR certificate

At a minimum, employee is required to complete the following training:

• KMC Orientation to include:
  Infection Control, Safety, and Human Resource Policy and Procedures.
• Health Stream Courses and Security Awareness Training are both required annually.

Employee will be aware of and adhere to the K’ima:w Medical Center’s Confidentiality Policy and deal appropriately with patient confidentiality at all times.

Employee is subject to baseline and random drug testing per the Hoopa Tribal Drug & Alcohol Fit for Duty Policy. Employee will serve a 90-day introductory period. Employee is subject to introductory and annual performance evaluations. Preference will be given to qualified Indian applicants pursuant to the Tribe’s TERO Ordinance.