Analyst, Customer Spec

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The Customer Specification Analyst, this role is responsible for accurate creation of engineering specifications to meet the customer product requirements. Selects appropriate materials to engineer the creation of parts, components, sub-assemblies and/or finished assemblies per the customer order requirements.

• Uses the SAP Part Create Tool to create finished-goods bills of material and any required components, enabling order entry in SAP.
• Procures and analyzes information to verify completeness and accuracy of the customer specification.
• Assures data accuracy to meet customer specifications through direct communications with Master Data, Quality, Engineering, Customer Service and Lab personnel.
• Using independent judgement, identifies where opportunities for improvement exist and uses SAP to achieve continual improvement. Leverages SAP capabilities to streamline an error-proof process.
• Monitors the progress of system workflow to assure processing time goals are achieved.
• Leads or coordinates problem resolution by involving proper resources.
• Researches viability of re-activating archived material numbers and CMSR’S on request.
• Identifies potential inactive CMSR records, researches status, and suppresses records as needed.
• Coordinates material change initiatives such as material conversions, discontinuations, resin changes, material mass changes, mold/equipment moves.
• Implement, communicate, and train users on changes and master data initiatives driven by Corporate Master Data Governance (e.g. De-duplication).
• Provide data to multiple functional areas of the company using queries and reports.
• Supports Customer Service with Sales Order Management system and process expertise.
• Develop system and process improvements including development, testing, and training.
• Perform Customer Service master data audits and maintenance.
• Serve as escalation point and subject matter expert for CSAs for SAP questions, process related questions, product offerings, and technical issues.
• Develop and maintain training guides and reference sheets for sales order management and material creation.
• Supports S&OP process with master data maintenance (Forecast Data).
• Manage auxiliary systems to support Sales Order Management (Color Match System, Paperless Document Storage, etc.)

• Required:
  
  Bachelor’s degreein business or equivalent experience required.

• 2+ years’ in a business environment
• SAP or similar closed loop ERP system experience

• Very strong interpersonal skills and the ability to work well with all levels of the organization
• Strong analytical skills and the ability to convert informational data into engineering specs
• Understanding of key financial metrics
• Strong customer service and responsiveness to others
• Sense of urgency and ability to achieve results
• Strong verbal, written and presentation skills
• Excellent problem solving skills
• Basic understanding of SAP master data preferred
• Proficient in Excel and Microsoft Office

• Up to 50%, depending upon business needs

At Aptar, we leverage insights, design, engineering and science to develop drug and consumer product dosing, dispensing and protection technologies for many of the world’s leading brands. Aptar in turn makes a meaningful difference in the lives, looks, health and homes of millions of patients and consumers around the world. Our innovations nasal drug delivery for emergency medicines, precise fragrance applications, mess-free ketchup dispensing for…