Cross-Market Client Account Manager; CAM

Join to apply for the Cross-Market Client Account Manager (CAM) role at Jacobs

$/yr - $/yr

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission‑critical outcomes, operational advancement, scientific discovery and cutting‑edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact:
Join Jacobs as a Cross-Market Client Account Manager (CAM) and become a trusted partner in shaping the future of communities across the Carolinas
. In this strategic leadership role, you’ll build and strengthen relationships with key municipal, state, and private clients—helping them achieve their most ambitious goals while driving growth for one of the world’s leading solutions providers. You’ll collaborate with visionary teams, influence major pursuits, and lead innovative strategies that make Jacobs the firm of choice. If you’re passionate about client advocacy, business development, and delivering transformative infrastructure solutions, this is your opportunity to make a lasting impact.

• Serve as the point of contact for client service activities and develop strategies to grow Jacobs’ business across all markets for various clients in the Carolinas.
• Work with the Market Growth Directors for Water, Transportation and Cities and Places to align the Carolinas strategy within the broader Southeast portfolio.
• Identify, charter, and lead client service teams comprised of client service leaders (CSLs), multi‑disciplinary project managers and regional practice leaders around common vision of success.
• Facilitate creation of deep, personal, valuable client relationships between Jacobs personnel and client personnel (management, technical, functional, delivery) to weave a fabric of broad‑based relationships between our firm and the clients.
• Advocate on client’s behalf by actively engaging the firm to address client needs and recommending strategic actions to optimize our business development investment and market share growth.
• Identify higher levels of client engagement for executive sponsors.
• Secure management commitment and influence/attract key staff for pursuits.
• Work with office/corporate leaders to develop strategies for key hiring on strategic pursuits, identifying key project pursuits, team growth, office growth, profitability, employee development, and employee satisfaction.
• Actively engage with project and Sales teams to influence pursuit team on sales process discipline, win strategy and proposal development, interviews, and presentations.
• Coordinate and facilitate the Sales process, including Go/No Go decisions, and help develop required sales costs aligned with opportunity potential and return on investment objectives.
• Demonstrated reputation as a leader in the Carolinas municipal market area.

• Bachelor’s degree in Engineering, Science, Policy, Planning, or related field.
• 15 years of experience in multiple markets, including water, transportation and/or buildings. Proven client development skills, including previous experience managing large capital improvement projects.
• Proven track record of creating and winning water program/project work in the Carolinas area.
• Must be a strong team leader, consensus builder, and team player skilled in technical writing communicating and presenting to clients.
• Extensive public participation, agency coordination, planning, and programming experience.

• Proven record of developing zippered relationships with key clients at all levels (from executives to key management levels).
• Multiple professional contacts and connections across Carolinas, in particular throughout its counties, cities, and other municipalities.
• Ability to open doors for initiating relationships at client organization.
• Ability to lead an account team, set a vision and strategy, coach/mentor and motivate the team, reach within Jacobs to offer best‑in‑class solutions, manage commercial and legal negotiations, and close deals.
• Technical background/experience in delivering or managing large water projects/programs is considered a…