Transportation Client Account Manager; CAM

Join to apply for the Transportation Client Account Manager (CAM) role at Jacobs.

$/yr - $/yr

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission‑critical outcomes, operational advancement, scientific discovery and cutting‑edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact:
At Jacobs, we don’t settle – always looking beyond to raise the bar and deliver with excellence. We apply our expertise and knowledge as we investigate the future with great optimism and focus. We don’t settle until we give our best and know that we’re making a difference.

As a Transportation Client Account Manager (CAM), you will have the opportunity to impact strategic business relationships with key clients to ensure that Jacobs has a sustained relationship with those clients to achieve complete client satisfaction with work and fully leverage the relationship to benefit the clients and the firm. Working with members of our team your focus is to make sure that Jacobs is the client’s firm‑of‑choice, and that the company has a thorough understanding of the client’s needs and is seen as their best advocate for accomplishing their goals.

In this role, you will lead select transportation client accounts for municipal and state governments (NCDOT, SCDOT and others) in the Carolinas by collaborating and leading our delivery teams to sustain existing workload and to lead strategy development of transformational work such as design‑build and operational contracts. This position will be based out of any of Jacobs’ Carolinas offices.

• Serve as the point of contact for client service activities and develop strategies to grow the transportation practice for various clients in the Carolinas.
• Identify, charter, and lead client service teams comprised of multi‑disciplinary project managers and regional practice leaders around a common vision of success.
• Facilitate the creation of deep, personal, valuable client relationships between Jacob’s personnel and client personnel (management, technical, functional, delivery) to weave a fabric of broad‑based relationships between our firm and the clients.
• Advocate on client’s behalf by actively engaging the firm to address client needs, and recommend strategic actions to optimize our business development investment and market share growth.
• Identify higher levels of client engagement for executive sponsors.
• Secure management commitment and influence/attract key staff for pursuits.
• Work with office/corporate leaders to develop strategies for key hiring on strategic pursuits, identifying key project pursuits, team growth, office growth, profitability, employee development and employee satisfaction.
• Actively engage with project and Sales teams to influence pursuit team on sales process discipline, win strategy and proposal development, interviews and presentations.
• Coordinate and facilitate the Sales process, including Go/No Go decisions, and help develop required sales costs aligned with opportunity potential and return on investment objectives.

• Bachelor’s degree in Engineering, Science, Policy, Planning, or related field.
• 15 years of experience in the transportation industry. Proven client development skills, including previous experience managing large capital improvement projects.
• Proven track record of creating and winning transportation work in the Carolinas, particularly with NCDOT and SCDOT.
• Must be a strong team leader, consensus builder and team player skilled in technical writing, communicating and presenting to clients.
• Should demonstrate ability to be a leader in the Carolinas transportation market.
• Position requires extensive public participation agency coordination, planning and programming experience.

• Proven record of developing close relationships with key clients at all levels (from executives to key management levels).
• Ability to open doors for initiating relationships at client organization.
• Ability to lead an account team, set a vision and strategy, coach/mentor and…