Parts Coordinator – Workflow Wizard

Join the Work Happy, Drive Happy Movement at Chapel Hill Tire! Do you thrive in hands-on environments where teamwork, growth, and great service drive everything you do? Join the Fast Lane as a Service & Parts Coordinator with Chapel Hill Tire today!

We’re looking for a driven, detail-oriented, and dependable Service & Parts Coordinator who takes pride in their work, supports their teammates, and helps keep our shops running smoothly.

At Chapel Hill Tire, we believe in real growth and opportunity, not just buzzwords. All of our management team is grown from within, and training and development are always at your fingertips. If you’re ready to roll up your sleeves, learn the ropes, and grow into a high-performing leader within our expanding family of shops across the Triangle, this could be the career move you’ve been waiting for.

This is an incredible opportunity to grow, both personally and professionally in a place where your work truly matters!

Under the general supervision of the Store Manager, the Service & Parts Coordinator supports our technicians and service advisors to ensure repairs are completed efficiently, accurately, and on time. You’ll play a key role in keeping operations running smoothly and in delivering an outstanding customer experience.

• Serve as the connective link between technicians, service advisors, and vendors to keep the shop running efficiently.
• Coordinate parts sourcing, ordering, and delivery to ensure timely, accurate repairs.
• Support technicians and advisors by maintaining clear communication, complete repair documentation, and proper workflow organization.
• Build and maintain strong relationships with local suppliers to secure quality parts that meet our 3-year/36,000-mile warranty standards.
• Monitor inventory accuracy, process core returns, and help set optimal stock levels.
• Resolve parts and procurement challenges quickly to minimize repair delays.
• Participate in ongoing training and development to strengthen product knowledge and prepare for leadership growth
• Develop accurate repair estimates using company pricing and technician input.
• Ensure parts availability, verify cost margins, and estimate repair completion times for service advisors.
• Review service paperwork to confirm all diagnostic time and repair details are properly documented.
• Minimize repair delays by proactively resolving parts availability or procurement issues.
• Establish and maintain strong relationships with local suppliers for non-stock parts.
• Match customer needs with appropriate services and products to maximize satisfaction and sales.
• Enter all used parts into the system for accurate inventory management and invoicing.
• Tag and process all cores from remanufactured product jobs properly.
• Collaborate with technicians and shop staff to maintain effective communication and workflow.
• Monitor and report on inventory levels, assisting in setting optimal stock quantities.
• Perform monthly physical inventory checks to ensure accuracy with system records.
• Complete ongoing supplier training and maintain all required certifications.

• Integrity, initiative, and dependability.
• Strong attention to detail and organizational skills that crown you the workflow wizard!
• Excellent communication and team oriented mindset.
• A genuine desire to learn, lead, and grow within a fast-paced, supportive team

This is more than a job, it’s a launchpad to build a career you’re proud of! When you’re ready to think beyond the day-to-day, you’ll find we’re just as committed to helping you build a strong, stable future – both personally and professionally.

We believe clear communication and collaboration are key to building strong relationships across our teams. Because we think a job should lift you up, not wear you down! Here, you get paid training, real career growth, a supportive team, and a work life balance!

In addition to reviewing resumes, qualifications, experience, we utilize the Culture Index, a powerful tool that helps us understand how to best connect and work with one another & identify overall fit. (You will receive a link to your email after submitting your…