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Strategic Customer Experience Lead; Biotech

Job in Cary, Wake County, North Carolina, 27511, USA
Listing for: Foundation Medicine, Inc.
Full Time position
Listed on 2026-10-09
Job specializations:
  • Business
    Customer Success Management
Salary/Wage Range or Industry Benchmark: 67000 - 84000 USD Yearly USD 67000.00 84000.00 YEAR
Job Description & How to Apply Below
Position: Strategic Customer Experience Lead (Biotech)

Foundation Medicine, Inc. is seeking a Customer Experience Executive to serve as a primary liaison for key FMI accounts across Baltimore, Northern Virginia, and Washington, DC.

The role supports pre-, peri-, and post-testing with a relentless focus on delivering excellent customer experiences across FMI products and services. You will partner with internal teams to implement tailored solutions, monitor orders, and gather feedback to drive service improvements.

The Strategic Customer Experience Lead (Biotech) role at Foundation Medicine, Inc. is now open for applications in Morrisville, NC, United States.

We have an opening for a Strategic Customer Experience Lead (Biotech) in Morrisville, NC, United States within Management & Operations, Sales.

This role, Strategic Customer Experience Lead (Biotech) at Foundation Medicine, Inc., could be your next opportunity.

Are you ready to take on the Strategic Customer Experience Lead (Biotech) role at Foundation Medicine, Inc.?

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