Automotive Service Appointment Coordinator Part Time

Hendrick Buick GMC Cadillac (Cary)

Location:

115 Team Hendrick Way, Cary, North Carolina 27511
*
* Summary:

*.
*** Hendrick Automotive Service Department Scheduling Coordinator.

Answer inbound service calls for multiple Hendrick Dealerships.

Primary duty is to schedule service appointments andanswer various service related questions.

Also may include outbound calls Service Reminders and confirm Online Appointments.**$17.50-$20 per hour including Bonus.
** Previous Dodge, Ram, Chevrolet, Buick, GMC, or Cadillac Dealership experience helpful.
** Part Time

Shift: *
* ** Mon-Fri 12pm-6pm and 1-2 Saturdays a month 9am-3pm.
*** Potential for advancement
* Closed on Major Holidays and Closed on Sundays
* Centrally located in Cary, NC. Great location in the Cary Auto Mall
** Essential Duties and Responsibilities*
* ** include the following:
*** Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment.
* Post scheduled appointments in tracking software.
* Maintain and update customer changes in database.
* Contact current customer base on current marketing incentives.
* Respond to customer website request (internet inquiries).
* Contact internet clients via e-mail and phone to schedule a service appointment.
* Maintains CSI at or above Company standards
* Maintains an organized, clean and safe work area
* Participates in required training
* Follows Safeguards rules and regulations.
* Maintains accurate timekeeping record in timekeeping system.
* Complies with Company policies and procedures
* Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
* Other duties as assigned
*
* Qualifications:

** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
** Desired

Education:

** o   GED**√
** High School Diploma
** Field of Study/

Work Experience:

** o   Automotive (not required)
** Education/

Work Experience:

** Previous customer service, Automotive and/or Call Center experience helpful.
** Certificates and Licenses:
** o  Valid Driver’s License
** Computer

Skills:

** Basic computer skills and Typing or Keyboarding
** Communication

Skills:

** Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Strong interpersonal and skills.
** Attendance Expectations:
** The position requires regular and predictable attendance.
** Physical Demands:
** While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.
** Environment Demands:
** Duties are performed primarily in the Business Development Center.  Work involves continuous contact and interaction with customers and dealership personnel.
** Verbal and Writing Ability:
** Ability to read and comprehend instructions, correspondence, and memos.  Ability to receive and communicate with customers courteously, efficiently, and professionally.
** Math Ability:
** Ability to add, subtract, multiply and divide.
** Reasoning Ability:
** Ability to apply common sense understanding to carry out instructions.  Ability to deal with standardized situations.
** Hendrick Core Values:
** To perform the job successfully, an individual should demonstrate the following Core Values:
** Servant Leadership
** Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
** Teamwork through Trust & Respect
** Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
** Integrity
* * Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
** Commitment to Customer Enthusiasm
** Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our…