Automotive Service Advisor - Subaru Cary

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Full Time Sales Johnson Subaru of Cary, Cary, NC, US

Great service starts with great communication - and great people!

Johnson Subaru of Cary is looking for an Experienced Automotive Service Advisor to join our Service team.

Our Service Advisors are more than the connection between the customer and the technician. They build relationships, help customers understand the needs of their vehicles, coordinate the service experience from arrival through delivery, and make sure our guests feel informed and taken care of every step of the way.

If you're an experienced automotive Service Advisor who enjoys working with people, thrives in a fast-paced environment, and knows how to balance exceptional customer service with strong business performance, we'd like to meet you.

As a Service Advisor, you'll take ownership of the customer experience and your assigned repair orders from write-up through completion.

Responsibilities include:

• Greet customers promptly, professionally, and courteously and establish clear expectations for their service visit.
• Listen carefully to customer concerns and accurately document vehicle symptoms and service requests.
• Review vehicle service history, warranty information, previous recommendations, and declined services.
• Advise customers regarding manufacturer-recommended maintenance, technician findings, and needed repairs.
• Clearly explain service recommendations, costs, priorities, and available options.
• Obtain customer authorization before additional work is performed.
• Coordinate with Technicians, Parts personnel, and Service management to help keep repairs moving efficiently.
• Proactively communicate with customers regarding vehicle status, repair recommendations, changes in cost, completion time, and other developments.
• Maintain ownership of assigned repair orders and follow up promptly on delayed or aging repairs.
• Review completed repairs and final invoices for accuracy before vehicle delivery.
• Review services performed with the customer, answer questions, and provide a professional conclusion to each service visit.
• Schedule future recommended maintenance when appropriate.
• Maintain accurate customer, repair-order, multi-point inspection, and declined-service documentation.
• Handle customer questions and concerns calmly and professionally, involving management when appropriate.

We're looking for an Advisor who understands that success in this position requires both strong customer relationships and strong operational performance
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Qualified candidates should have:

• At least one year of automotive Service Advisor experience.
• Strong customer-service and relationship-building skills.
• Excellent verbal and written communication skills.
• Confidence discussing maintenance and repair recommendations and asking customers for authorization.
• Strong organizational skills and the ability to manage multiple customers and repair orders simultaneously.
• A sense of urgency and consistent follow-through.
• Strong attention to detail and accurate documentation.
• The ability to remain composed and professional in a busy, customer-facing environment.
• The ability to work effectively with Technicians, Parts personnel, Service management, and other dealership departments.
• Basic computer proficiency.
• CDK experience preferred.
• A valid driver's license and driving record acceptable under company standards.

At Johnson Subaru of Cary, we believe a great service experience is built on trust, communication, and follow-through. Our Service Advisors play a central role in building that trust - helping customers make…