International Customer Service Representative

Position: International Customer Service Representative I
## International Customer Service Representative IApply:
Cary, NC:
Full time:
Posted Today:
R2614655

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Apply today!#
** Job Details
***
* Schedule:

** Sunday - Thursday
** Shift

Hours:

** Start time between 11:00am and 3:00pm, depending on department needs. 8-hour shift.  
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* Key Responsibilities:

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* * Supports end-to-end customer operations processes including order management, service fulfillment, issue resolution, and customer communication to ensure timely and accurate service delivery.
* Monitors operational performance metrics including service level agreements (SLAs), turnaround times, error rates, and customer satisfaction scores to identify performance gaps and drive corrective actions.
* Serves as primary operational contact for customer inquiries, service escalations, and process-related questions, providing expert guidance and coordinating cross-functional resources to achieve resolution.
* Analyzes customer operations data, service trends, and process performance to identify improvement opportunities, develop recommendations, and support implementation of operational enhancements.
* Maintains operational documentation including standard operating procedures (SOPs), process workflows, service guidelines, and knowledge resources to ensure consistency and support operational excellence.
* Collaborates with internal teams including sales, product, technology, and support functions to align operational processes with customer needs, service commitments, and business objectives.
* Coordinates customer operations initiatives including process redesign, system implementations, quality assurance programs, and automation efforts that enhance operational efficiency and service quality.
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* Education:

*
* * High School Diploma/GED or equivalent experience required.
Associate's degree in business administration, operations, customer service management, or a related field preferred.  
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* Work Experience:

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* * 3+ years of experience in customer operations, service operations, operations coordination, or a related field required.
* Certification in customer service, customer experience, or operations management preferred.#
****** What Cencora offers
****** We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit  time#
**** Salary Range ****$52,000 - 81,620 This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum…