Customer Services Support Operator - SE

Join Us In Pioneering Breakthroughs In Healthcare

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

You own the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.

You apply critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources.

You own customer communications E2E for all service events.

You navigate complex discussions with customers when scheduling appointments.

You manage and apply prioritization logic that aligns with customer commitments.

You own the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills.

You manage capacity planning to meet cyclical demand ensuring delivery of customer commitments.

You utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.

A Bachelor's degree or equivalent experience.

Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)

Knowledge of SAP is preferred but not required

Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences

Ability to support complex projects and determine the critical path to improve timely performance is essential

The candidate should be able to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues

Strong organizational and time management skills with exceptional attention to detail is required

The candidate should be able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity

Self-starter, self-motivated, high level of initiative, embraces an ownership culture.

Customer facing experience is preferred

Experience in medical device or healthcare environment preferred

LOCATION:

Cary, NC - HYBRID;
Hours of Operation

Shifts:

M-F; between 0900 - 1800

The base pay range for this position is: $57,430 - $78,969

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement:
Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.