More jobs:
Administrator; Support & Operations
Job in
Cary, Wake County, North Carolina, 27513, USA
Listed on 2026-10-22
Listing for:
HCL Technologies
Full Time
position Listed on 2026-10-22
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support -
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Maximum Salary (US): 114000
Minimum Salary (US): 64000
Job Summary
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Skill Requirements
null
Other Requirements
null We are currently recruiting a Administrator (Support & Operations) for our team in Cary, NC, United States. Our group is growing, and we are hiring a Administrator (Support & Operations) in Cary, NC, United States.
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