Data Center Site Operations Technician III

Data Center Site Operations Technician III

Join us to apply for the Data Center Site Operations Technician III role at American Tower.

We are seeking a Data Center Site Technician III to join American Tower’s U.S. Tower division’s Data Center Operations team. The team is responsible for remote monitoring and operational support at the data center facility to maintain mission‑critical systems’ uptime, security, and delivery of exceptional customer service. You will be a crucial team member to drive customer satisfaction through both remote systems management and on‑site technical support.

• Assist with the data center’s operational integrity, security, and regulatory compliance through the use of strong telecommunications, mechanical, electrical, life safety systems, and data center operating procedures knowledge.
• Be responsible for wide ranging, multi‑disciplinary day‑to‑day data center operations including facilities and telecommunication infrastructure, performed both remotely through monitoring systems and on‑site when deployed to customer facilities.
• Monitor remotely and perform on‑site work (when deployed) on chilled water systems and components, heating, ventilation and air conditioning (CRAC/CRHA) systems such as rooftop units, computer room air conditioning/computer room air handler units, coolant distribution units, humidification systems, and central plant operations.
• Work on electrical/critical power distribution from the utility/generator main switch gear through the uninterruptible power supply (UPS) systems out to the customer load including branch power circuit installations and metering configuration.
• Monitor wet sprinkler and pre‑action sprinkler systems as well as their associated detection devices.
• Responsible for cross‑connect installations, cabling infrastructure management, advanced remote‑hands support, and customer cage and cabinet build‑outs.
• Perform customer infrastructure build‑outs (cage builds, overhead installations, rack and stack), cable termination and testing, and maintenance work. Monitor remotely and respond (remotely or on‑site as appropriate) to mechanical, electrical, fire protection, telecommunication, and security systems including transformers, programmable logic controllers, generators, switch gear, UPS systems, surface transfer systems, advanced thermal solutions, power distribution units, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre‑action sprinklers, network equipment, transmission media, cabling infrastructure, security hardware, and closed circuit television.
• Responsible for processes that maximize customer uptime in the most cost‑effective way by working very closely with the Data Center Manager. Ensure data center problems are identified and repaired quickly, contractors deliver quality services, and internal customer demands are met.
• Work with senior technicians to track and complete an aggressive preventive and predicative maintenance schedule.
• Ensure the data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction. The ideal candidate will have the technical ability and innovative thinking cross‑functionally, including integrated systems and IT.
• Follow direction from data center management regarding the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.
• Other duties as assigned.

• High school diploma required.
• Four‑year degree in Engineering, Telecommunications, or a physical science, or equivalent relevant experience, preferred.
• Between 4–6 years of telecommunications mission‑critical facility, lab, power plant, hospital, or data center experience required.
• Exceptional understanding of the electrical and mechanical systems used in data center environments.
• Ability to effectively monitor and troubleshoot data center systems remotely using building management systems (BMS), DCIM platforms, and integrated critical monitoring systems.
• Proficient in the use of test equipment such as a multimeter, fiber…