Service Advisor - Jaguar Land Rover- Cary

Service Advisor - Jaguar Land Rover - Cary

Holman is a family‑owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

• Meet & greet customers with courtesy and efficiency.
• Prove an outstanding guest experience.
• Determine the course of action and obtain customer authorization.
• Write up service needs and give customers accurate estimates for dollar amount and completion time of work.
• Communicate effectively with customers to achieve satisfactory repairs and sale of necessary repairs or maintenance to vehicles.
• Know warranty and service/insurance policies.
• Keep customers informed and advise them of the prognosis of their vehicle.
• Call customers to set appointments and answer telephones in a timely manner.
• Attend and complete required training and department meetings.

• High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience.
• Current valid driver’s license.
• Good reading, writing and math skills.
• Excellent interpersonal skills and outstanding customer service.
• Ability to work retail hours.
• Computer proficiency.

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty

We offer additional benefits for full‑time employees, including paid pregnancy and parental leave, supplemental paid military leave where applicable, and statutory paid sick leave for part‑time or temporary employees.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. As part of our commitment to a fair and transparent evaluation process, please be advised that we may use technology to detect AI‑generated content submitted by candidates.

Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration.