Assistant Branch Manager

Cary Branch
1117 Parkside Main St
Cary, NC 27519, USA

Langley Federal Credit Union is continuing its exciting new journey in Raleigh, and we want you to be a part of it! This spring we are thrilled to be opening our second branch in Cary NC!

Since our establishment in 1936, Langley Federal Credit Union has been dedicated to serving our members with excellence and integrity. With our headquarters nestled in Newport News, Virginia, we have grown to become the 66th largest Credit Union in the entire United States. We proudly extend our reach beyond state borders, touching the lives of members in Maryland, North Carolina, Northern Virginia, Richmond, and Hampton Roads.

At Langley, we offer a comprehensive suite of banking services designed to empower our members on their financial journey. From flexible savings and checking accounts to a wide range of loans, mortgages, credit cards, investment services, and insurance products, we have you covered. But we don't stop there—our commitment to convenience means our members can easily manage their finances through our user-friendly online and mobile banking platforms, allowing them to take control of their money anytime, anywhere.

What truly sets Langley apart is our unwavering dedication to our employees. We strive to create an exceptional workplace environment that fosters personal and professional growth, where each team member feels valued, supported, and inspired. When our employees thrive, so do our members. That's why we provide highly competitive benefits packages that come into effect from day one, ensuring you feel appreciated and recognized for your contributions.

Our 401k program features a remarkable 100% match up to 6% with no vesting period, allowing you to plan for a secure future. Moreover, we offer generous time‑off programs and ample personal and professional development opportunities, enabling you to continuously expand your horizons and reach new heights.

Langley Federal Credit Union is more than just a financial institution—it's a family. We invite you to experience the incredible sense of belonging that permeates our organization. Join us in shaping the future of Richmond's development and be a part of a team that is dedicated to making a difference in the lives of our members and the communities we serve.

Discover why Langley is not just a place to work—it's the best place you'll ever work.

Oversees the operations of the branch. In partnership with the Branch Manager, supervises Branch Services staff and utilizes resources to provide members of Langley with impeccable service. Maintains exceptional service quality by training the staff to utilize consultative selling to offer financial products and services that meet or exceed members’ needs. Provides Branch Services Staff on‑going individual coaching and ensures their continued development.

• Supervise operational and administrative activities to include timekeeping, scheduling, balancing, opening, and closing activities.
• Drive branch results that align with the achievement of Success Sharing goals.
• Grow market share of loans and deposits for members assigned to branch and new members joining Langley.
• Support and coach the sales and service culture by providing individual and team coaching weekly and monthly.
• Deliver on‑going feedback on staff performance and development.
• Foster teamwork by professionally interacting with peers, supervisors and other Langley employees.
• Actively participate in cross‑departmental collaboration to ensure effective and efficient communication.
• Participate in ongoing evaluation of processes and procedures to ensure the member experience is met.
• Process consumer loan products and services ensuring compliance with Federal Regulations and Credit Union policies and procedures to include personal, auto, home equity line of credit, and credit cards.
• Process all types of transactions for members including, balance inquiries, transfers, payments, loan advances, account opening, and all other requests.
• Provide assistance to members with all account and loan related service needs including offering financial advice…