Bellperson

Overview

The Bellperson is primarily responsible for welcoming all guests to the hotel as well as bidding them farewell. The Bellperson escorts guests to and from their accommodations, orients them with the features of the property and their accommodations, and assists guests to make them feel comfortable in accordance with hotel standards.

• Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.
• Recognize returning and VIP guests and welcome them back. Escort guests checking in to their accommodations following hotel procedure. Inform them about hotel and guest room features, hotel facilities and emergency procedures. Assist guests with their luggage and acknowledge them by name.
• Deliver the morning newspapers to each occupied guest room.
• Make deliveries to guest rooms as instructed.
• Store and retrieve luggage and other objects for guests.
• Be aware of daily hotel activities, group and VIP arrivals. Communicate special guest requests to the Guest Service Agent and/or Front Office Manager/Manager on Duty.
• Ensure the lobby, bell closet and work areas as well as departmental equipment are always clean and presentable. Communicate needs to the Guest Service Agent and/or Front Office Manager/Manager on Duty.
• Offer assistance to all guests and provide them with information requested and directions, escorting the guest whenever possible.

• Must be eligible to work in the United States.
• Ability to work a flexible schedule to include AM/PM shifts, weekends, and holidays.

High School diploma, general education degree or international equivalent preferred.

Previous guest service, front door or bell service experience in a luxury property preferred. Previous customer service experience preferred.

Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages.

• Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties.
• Ability to lift up to 50 lbs. as needed.
• Maintains strong personal image and uniform standards.

• Entry level

• Full-time

• Management and Manufacturing

• Hospitality