General Manager

This position will require a positive attitude, teamwork, organization, and leadership. Being a General Manager in the hospitality field requires someone with impeccable credentials and wonderful people skills. Success requires a strong leadership background, top-notch interpersonal skills, a keen eye for detail, and an innovative spirit. Leading by example will generate the type of team we aspire to grow at all of our Frank Hotels properties.

This position oversees all three of our boutique properties in Westport, WA with a primary location at the beautiful Westport Inn.

Job Description & Responsibilities:

Recruitment, hiring, training, and oversight of staff

Be informed and knowledgeable about state laws, company policies and procedures, and enforce compliance with staff

Effectively handle disciplinary measures for varied offenses including company policy violations, in a prompt, professional, and effective manner

Create and manage staffing schedules

Interaction with Housekeeping staff, Maintenance, and Front Desk Interaction with the Corporate Office Document, track, balance, and submit petty cash reports and receipts

Submission of reports and documents to Corporate Process/submit payroll and payroll-related paperwork on time Inventory management & ordering (Submitted to Corporate)
Manage overall expenses and budgets in partnership with Operations Manager Maintain organized and detailed documentation of incidents on property

Manage guest experience by ensuring quality and cleanliness standards, customer service, and maintenance of property(ies)
General property upkeep - being aware of maintenance issues, working with upper management on improvements, suggestions, liaison with vendors and subcontractors as necessary, etc.

Guest management - checking guests in, out, handling customer service, accepting reservations by phone, internet, email, and in person

Timely reconciliation of booking engines

Professional and effective responses to online reviews

Payment processing - reservations, cancelations, fees, and charges applicable to guest stays

Appropriately utilize team members to improve hotel operations – teach, inspire, grow, and delegate

Act as a responsible party for the property(ies) – the General Manager is the end all be all for what happens at the property(ies) they are assigned

Our general managers fill shifts at the front desk each week as well as fulfilling the duties of manager

Have previous hospitality experience

Have managerial experience including oversight of personnel

Understand property management systems

Be able to communicate in writing, in person, and by phone in English Be professional in demeanor and attitude