Senior Director of Services

Overview

POSITION TITLE (Oracle title)

SENIOR DIRECTOR

WORKING TITLE

Senior Director-Compensation Services

SCHOOL/DEPARTMENT

Compensation Services

LOCATION

Crossroads III, Cary, NC

PAY GRADE

Senior Director Band 1

FLSA STATUS

Exempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

No

WORK WEEK SCHEDULE

Monday-Friday (occasional evenings and weekends) Position is available for a hybrid telework workweek

Provides strategic leadership and oversight for the Compensation Services department, which includes Payroll Operations, Employee Benefits, Compliance and Tax Reporting. Leads a team to ensure the delivery of accurate, timely, and compliant services to over 26,000 employees across the Wake County Public School System (WCPSS). Guides the development and implementation of integrated compensation strategies that align with organizational goals, regulatory requirements, and employee satisfaction.

Fosters a culture of operational excellence, innovation, and high-performance service delivery.

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Extensive knowledge of compensation, benefits, payroll, and compliance practices in large, complex organizations;
• Comprehensive understanding of federal, state, and local laws and regulations related to employment, compensation, benefits, and tax reporting (e.g., FLSA, FMLA, ACA, ERISA, HIPAA, IRS);
• Strong knowledge of enterprise HRIS and ERP systems (e.g., Oracle), including data integration, reporting, and system optimization;
• Demonstrated ability to lead cross-functional teams and manage large-scale operations with a focus on continuous improvement and customer service;
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders;
• Skilled in strategic planning, policy development, and change management;
• Strong analytical and problem-solving skills with the ability to interpret complex data and make informed decisions;
• Ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a fast-paced environment;
• Ability to communicate clearly and concisely in both oral and written forms using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts and feedback;
• Ability to establish and maintain effective interpersonal and working relationships with school system staff, students, parents, external agencies, and the public.

EDUCATION, TRAINING, AND EXPERIENCE

• Bachelor’s degree in business administration, human resources, accounting, or a related field; AND
• Five years of progressively responsible experience in compensation, payroll, or benefits administration, including experience in filing taxation forms at the state and federal levels (W2, W3, 1095, 941, NC5, NC3, NCUI
  101, etc.);
• Five years in a supervisor role; AND
• Evidence of successful administrative/leadership experience;
• Other combinations of applicable education, training, and experience which provide the knowledge, skills, and abilities necessary to perform effectively in the position may be considered.

CERTIFICATION AND LICENSE REQUIREMENTS

• Must hold and maintain a valid motor vehicle operator’s license according to the State of NC requirements.

PREFERRED QUALIFICATIONS:

• Master’s degree in business administration (MBA), Certified Employee Benefits Specialist (CEBS), Certified Payroll Professional (CPP), or Senior Professional in Human Resources (SPHR), or other nationally recognized HR certification;
• Experience working with Oracle-based payroll and benefits systems;
• Knowledge of North Carolina Retirement Plans and employer reporting requirements;
• Experience in public sector or educational institutions.

• Provides executive leadership and strategic direction for the Compensation Services department, including Payroll Operations, Benefits Administration, and Compliance and Reporting.
• Supervises and evaluates the performance of three directors, ensuring alignment with departmental goals and fostering a culture of accountability, innovation, and service excellence.
• Develops and implements integrated compensation strategies that support…