Network Administrator

Overview

Provides daily management, maintenance, and support of the Wake County Public School System (WCPSS) network infrastructure. This includes installing, configuring, and maintaining network hardware and software to ensure optimal performance, security, and availability across all district systems and facilities.

Nonexempt, Monday‑Friday hybrid telework workweek.

Location:

Crossroads II, Cary, NC. Pay Grade:
Technology Grade 22.

• Considerable knowledge of Microsoft Office (Word, Excel, PowerPoint) and Google Apps.
• Knowledge of network fundamentals including cabling standards, TCP/IP and network addressing.
• Knowledge of common network hardware, including Cisco switches, routers, and wireless access points.
• Knowledge of network design.
• Excellent customer service.
• Strong analytical and organizational skills.
• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools.
• Ability to function effectively within a team environment and to work independently without close supervision.
• Ability to establish and maintain effective working relationships with school system staff, contractors, and vendors.

• Associate’s degree in a relevant technology field.
• Experience with network infrastructure.

An equivalent combination of relevant education, training, and experience which provides the knowledge, skills, and abilities necessary to successfully meet the essential duties may be considered.

• Must hold and maintain a valid motor vehicle operator’s license according to the State of NC requirements.

• Certification in network fundamentals.
• Experience with network hardware such as switches and wireless access points.
• Familiar with network monitoring and diagnostic tools.
• Strong problem‑solving and communication skills.

• Assists in the configuration, deployment, and basic maintenance of Cisco routers, switches, and wireless access points.
• Troubleshoots WAN/LAN connectivity, security incidents, and hardware failures.
• Supports VLAN configuration, basic routing, and port management across switches.
• Ensures adherence to all federal, state, and local requirements for internet content filtering.
• Monitors network performance and alerts using tools such as Nagios, Wireshark, or Meraki Dashboard.
• Participates in network change control and maintenance window activities.
• Responds to network support tickets, escalating issues as needed, documenting network issues and resolutions in the help desk system.
• Maintains inventory records of network hardware and licensing.
• Supports the monitoring, maintenance, and basic troubleshooting of UPS systems to ensure uptime and protection of critical network equipment.
• Performs other related duties, as assigned.

This job operates in an office environment. The position, at times, must be able to come into direct contact with school system staff, contractors, vendors, and staff members of external agencies. Work is considered medium physical work, requiring the exertion of up to 25 pounds of force. The work requires the ability to operate automotive equipment.

10/2025

This description may be revised by HR and approved at any time.

• Seniority Level: Entry Level
• Employment Type:
  
  Full‑time
• Job Function:
  Information Technology
• Industries:
  Education Administration Programs