Product Analyst II - Data Infrastructure

PENNYMAC

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of home ownership through the complete mortgage journey.

The Product Analyst II is a critical partner to the Product Owner/Product Manager and Scrum Team, responsible for translating strategic goals into actionable product requirements and measuring the overall effectiveness of modernization initiatives. This role provides data-driven insights and process support, ensuring goals related to feature delivery, process efficiency, and risk mitigation are met and continuously tracked.

The Product Analyst II will:

• Translate data-driven insights into actionable recommendations, partnering with Product Owners to ensure analysis results in measurable strategic or operational improvements.
• Establish post-implementation tracking to measure and validate the actual business value and impact realized from product changes or strategic recommendations.
• Proactively identify and communicate emerging risks, optimization opportunities, or performance gaps to Product Leadership, translating complex analytical findings into clear business implications for strategic decision-making.
• Partner with the Product Owner to define, document, and refine user stories, acceptance criteria, and technical requirements for development.
• Actively participate in backlog grooming and prioritization sessions to ensure a well-defined and ready-to-deliver backlog.
• Support the Scrum Team by testing functionality as it’s being delivered and ensuring it meets the defined acceptance criteria.
• Engage directly with business stakeholders and end-users to understand, document, and prioritize new features and enhancements.
• Lead the triage and troubleshooting of production issues, collaborating with engineering and business teams to ensure timely resolution and root cause analysis.
• Analyze and report on the effectiveness of the data governance tool/function, measuring its contribution to accelerating time-to-insight and building data trust.
• Track data quality and integrity metrics during Data Ingestion & Lineage (Legacy to Snowflake via Pennypipe), including supporting automated reconciliation tests.
• Develop and monitor KPIs related to the Policy & Governance Framework to demonstrate progress in Risk Mitigation and Compliance.
• Develop metrics to monitor the rate of automatic resolution for failed Pennypipe replication jobs, ensuring the goal of achieving high Operational Resiliency and "zero business-critical reporting outages" is met.
• Support the evaluation of external governance platforms (e.g., Data Hub/Collate/Sifflet) with data-driven cost-benefit analysis.

• 4 Year college degree (Bachelor) or equivalent work experience
• Deep understanding of Agile methodologies (Scrum/Kanban), including writing user stories, defining acceptance criteria, and managing a product backlog.
• Strong quantitative and qualitative analytical skills, with a proven ability to define, measure, and report on key performance indicators (KPIs) for complex technical platforms.
• Tool Expertise:
  Tableau, Sigma, Power BI, BI toolset
• Proficiency with data warehousing (e.g., Snowflake) and SQL, BI tool analytics (e.g., Sigma), and an understanding of data governance/metadata concepts.
• Experience in monitoring data quality, tracking data lineage, and assessing migration risk.
• Ability to synthesize complex analytical findings into clear, concise reports and presentations for both technical and business stakeholders.
• Experience with JIRA, Scrum, Kanban, Sprint Planning

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select…