Senior Cloud Technical Lead Manager

Senior Cloud Technical Lead Offering Manager

Hybrid | Cary, NC

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.

Our solutions are being transformed, driven by the introduction of the next-generation technology based on our Viya 4.0 platform.

The SAS Managed Cloud Services (MCS) division within the Cloud and Information Services (CIS) organization is looking for a Cloud Technical Leader (CTL) Offering Manager to support private cloud offerings in the SAS Managed Cloud portfolio. You will join a group of dynamic and motivated professionals to develop and communicate the SAS MCS roadmap and bring new offers and services to market.

A key differentiator in our SAS MCS offering is access to a global team of talented SAS Cloud Service Delivery Managers (CSDMs), Cloud Technical Leaders (CTLs), and SAS Administrators dedicated to delivering world‑class operations and exceptional customer experience from contract signature and throughout the customer lifecycle.

Ensuring our CTL and SAS Admin functions, core services, and unique business value are proactively embedded into our MCS Offerings and threaded through to Operations. Continuously enable our CTLs and SAS Administrators with expanded role‑based, SAS product, MCS offering, and technology training and foster a global CTL/SAS Admin community of practice to share best practices and situational learning from across our MCS fleet to enable effective execution in a rapidly changing SAS product, offering and technology landscape.

• Develop and maintain a strategic roadmap for our CTL and SAS Administrator functions as it relates to our MCS service offerings and capabilities, aligning with SAS and MCS business goals and market demands. Evaluate, reimagine and adopt new ways of working and value that can be driven through AI, Automation and Process Improvement to improve the CTL and SAS Administrator roles.
• Collaborate with SAS MCS Offering Managers across core HMS, V4, SAS 9, RF&C, CSDM, and LSAF, Pricing, MCS Regional Customer Experience and Sales/Market leaders to ensure the CTL and SAS Admin function and value is embedded into our MCS market offers. Engage our CTLs and SAS Admins across the globe in the market launch, enablement and feedback loop for new and expanded MCS market offers.
• Continuously enable our CTLs and SAS Admins with expanded role‑based, SAS product, MCS offering, and technology training.
• As the Community of Practice Leader for our Global CTL and SAS Admin community, you will be responsible for building and fostering a vibrant and collaborative environment that encourages knowledge sharing, best practices, and continuous improvement. Establish and nurture a strong network of CTL and SAS Admin practitioners across the globe, creating opportunities for members to connect, collaborate, and share insights.
  
  Facilitate regular meetings, webinars, and workshops to disseminate knowledge, share experiences, and discuss challenges and solutions related to these roles. Develop and promote best practices, standards, and guidelines for the CTL and SAS Admin functions ensuring consistency and excellence across the community globally. Foster active engagement and participation within the community by creating a welcoming and inclusive environment, recognizing contributions, and encouraging collaboration.
  
  Gather feedback from community members to assess the effectiveness of the Community of Practice and identify areas for improvement.
• Develop, monitor, analyze and report on business value and impact of the CTL and SAS Admin functions across the globe using a data and KPI driven approach to provide objective CTL and SAS Admin functions and role performance evaluation and continuous improvement action. Ensure the CTL and SAS Admin offering complies with relevant regional, global and sector regulations, standards, and best practices.
• Engage with SAS MCS customers, market leaders and MCS regional teams to gather feedback, understand their needs, and ensure the CTL and SAS Admin offerings and functions are meeting…