System Administrator

System Administrator I – Wake County Public School System

Position

Purpose:

Supports the infrastructure and server administration operations of the Wake County Public School System (WCPSS). Assists in the development, implementation, and maintenance of monitoring tools, configuration management, backup systems, and disaster recovery procedures. Contributes to the continuous improvement and optimization of the server infrastructure to ensure reliability, security, and performance across the district.

Location:

Crossroads II, Cary, NC

Pay Grade:
Technology Grade 22

FLSA Status:
Nonexempt

Eligibility for Employment:
No

Work Week

Schedule:

Monday-Friday (Occasional evening and weekends). Position is available for a hybrid telework workweek.

• Administers and maintains Linux-based servers and services, including user management, permissions, and system updates.
• Monitors system performance and availability; troubleshoots and resolves hardware, software, and network-related issues.
• Implements and maintains system backups, restore procedures, and disaster recovery plans.
• Assists in the design, deployment, and documentation of new server configurations and system upgrades.
• Maintains security protocols, including patch management, firewall configurations, and intrusion detection.
• Collaborates with IT staff to support network infrastructure and ensures systems meet district-wide performance and security standards.
• Monitors storage capacity and utilization; performs upgrades and reconfiguration as needed.
• Coordinates storage provisioning for servers, backup systems, and virtualized environments.
• Responds to service requests and incidents submitted by staff and faculty, providing timely support and resolution.
• Documents systems, procedures, and configurations in accordance with district IT policies.
• Participates in after-hours maintenance windows and on-call support rotations, as needed.
• Continuously evaluates system processes and suggests improvements for operational efficiency and reliability.
• Performs other related duties, as assigned.

• Extensive knowledge of Linux command-line tools, shell scripting, and file system structure
• Comprehensive knowledge of backup and disaster recovery practices in Linux environments
• Considerable knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint;
  Google Apps;
• Working knowledge of networking protocols (TCP/IP, DNS, DHCP) and troubleshooting
• Working knowledge of SAN (Storage Area Network) and enterprise storage technologies (e.g., RAID, iSCSI, NAS)
• Strong communication skills and the ability to work collaboratively with instructional and technical staff both oral and written
• Excellent organizational skills
• Ability to manage multiple tasks, prioritize responsibilities, and respond to system issues promptly
• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
• Ability to establish and maintain effective working relationships with school system staff, contractors, and vendors.

• Associate’s degree in Information Technology, Computer Science, or related field;
• Three years of experience in system administration, specifically in Linux server environments (e.g., Ubuntu, Red Hat, CentOS)
• Hands-on experience with Linux server administration (e.g., Ubuntu, CentOS, Red Hat)
• Experience with user account management, file permissions, and system-level security on Linux platforms
• Experience with server monitoring, patch management, and performance tuning
• Experience managing storage allocation, performance tuning, and troubleshooting in multi-server environments

An equivalent combination of relevant education, training, and experience which provides the knowledge, skills, and abilities necessary to successfully meet the essential duties may be considered.

• Must hold and maintain a valid motor vehicle operator’s license according to the State of NC requirements.

• Bachelor’s degree in Information…