Apptio Technical Support Lead

Role Value Proposition

The IT Costing and Performance Management team provides analytic solutions and services that enable employees to make better-informed and timely business and strategic decisions. The capabilities, reports, and analysis provided by the team serve as the core data, reporting, and analytic platform for the Global Technology Organization (GTO) of Met Life.

• Lead an Agile team of Apptio Technical Functional Analysts in a continuous iterative development and delivery lifecycle.
• Provide guidance, mentorship, and technical expertise to team members.
• Foster a collaborative and high-performance team culture.
• Ensure strict adherence to daily and monthly deliverable SLAs.
• Oversee operational activities and communicate completion as required.
• Review work objects for data hygiene and state accuracy.
• Investigate and troubleshoot output variances and technical issues within the Apptio platform.
• Collaborate with cross-functional teams to resolve technical challenges.
• Collaborate with the lead Functional Technical Analyst to design and develop new solutions within the Apptio platform.
• Customize and configure Apptio modules to meet specific business requirements.
• Conduct thorough testing and validation of developed solutions.
• Drive design, development, and implementation of the Technology Business Management (TBM) Model through various modules within the Apptio platform.
• Function as a trusted subject matter expert (SME) through repeated successful collaboration with IT Executives, Service Owners, the TBMO, and Finance on IT Total Cost of Ownership, financial metrics, budgeting, and forecasting.
• Continuously assess and optimize existing solutions within the Apptio platform.
• Identify opportunities for process improvements and automation.
• Implement best practices to enhance the efficiency and effectiveness of Apptio solutions.
• Work with cross-team business partners to develop and implement automated validation solutions to speed recovery from output variance events.

• 5+ years of relevant experience.
• Experience modeling financial data within the Apptio platform.
• Strong quantitative and analytical skills for financial modeling and analysis.
• Proficiency in Microsoft Excel using pivot tables, logic formulas, and functions such as VLOOKUP, data validation, named ranges, and conditional formatting.
• Demonstrated strength in conducting analysis of large data sets and preparing clear summaries.
• Ability to work efficiently and effectively across all levels of the organization.
• High degree of organization and ability to manage multiple, competing priorities simultaneously.
• Experience leading others in design, development, and implementation activities.
• Excellent communication and presentation skills to executive personas.

• Bachelor’s degree in business finance, Information Technology, or a related field.
• Experience with Apptio Software as a Service platform.
• Experience using enterprise-scale data analytics software solutions such as Apptio, Apptio One, Tableau, SAS, Qlick, and Power BI.
• Experience in an Apptio consulting environment.
• Experience with Cloudability or Flexera.
• Knowledge and application of relational database concepts.
• Previous experience working with scripting, report building, etc.
• SAFe/Agile Exposure.
• Knowledge of IT services and best practices related to financial management processes such as budgeting, cost allocations, capital and operating expense handling, program portfolio management, and application/infrastructure support.
• Understanding of IT infrastructure domains, including data centers, network/communications, server utilization, virtual environments, storage, application development, and end‑user services.
• Broad experience in the financial services industry.
• Relevant certifications.

Hybrid role requiring a minimum of 3 days per week in office. Salary range: $120,000 to $140,000. May be eligible for annual short‑term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Comprehensive health, vision, dental, life insurance, retirement, and additional benefits including disability, EAP, mental health, parental leave, tuition assistance, and more.

Met Life is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, age, disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation due to a disability, please email  Met Life maintains a drug‑free workplace.