Technology Lead - Service

We are a leading consulting company seeking a Technology Lead - Service Now for one of our clients.

Role:
Technology Lead - Service Now
Duration:
Full Time / Permanent

Location:

Cary, NC

Basic Qualifications:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Alternatively, we will consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of experience with Information Technology.

• At least 5 years of experience in configuration and maintenance of ITSM tools.
• At least 4 years experience configuring and maintaining Service Now.
• Good knowledge of Java/J2EE technology and framework.
• Domain knowledge of Insurance.
• At least 5 years of experience in application maintenance and support.
• Analyze and resolve issues to ensure SLA adherence and customer satisfaction.
• Perform ticket triage, prioritization, independent testing, change management processes, implementation activities, and post-implementation support.
• Support client interfacing activities and create relevant reports in a timely manner.
• Excellent written & verbal communication skills.
• Strong analytical skills.
• Experience working with offshore/onshore resources.
• Ability to work in a team environment and client interfacing skills.
• Experience and desire to work in a Global delivery environment.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per job requirements.

All your information will be kept confidential according to EEO guidelines.