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Technology Lead - Service

Job in Cary, Wake County, North Carolina, 27518, USA
Listing for: Avance Consulting Services
Full Time position
Listed on 2026-01-01
Job specializations:
  • IT/Tech
    IT Consultant, IT Project Manager
Job Description & How to Apply Below
Position: Technology Lead - Service Now

We are a leading consulting company seeking a Technology Lead - Service Now for one of our clients.

Job Description

Role:
Technology Lead - Service Now
Duration:
Full Time / Permanent

Location:

Cary, NC

Qualifications

Basic Qualifications:

  • Bachelor’s degree or foreign equivalent required from an accredited institution. Alternatively, we will consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 4 years of experience with Information Technology.
Preferred Qualifications:
  • At least 5 years of experience in configuration and maintenance of ITSM tools.
  • At least 4 years experience configuring and maintaining Service Now.
  • Good knowledge of Java/J2EE technology and framework.
  • Domain knowledge of Insurance.
  • At least 5 years of experience in application maintenance and support.
  • Analyze and resolve issues to ensure SLA adherence and customer satisfaction.
  • Perform ticket triage, prioritization, independent testing, change management processes, implementation activities, and post-implementation support.
  • Support client interfacing activities and create relevant reports in a timely manner.
  • Excellent written & verbal communication skills.
  • Strong analytical skills.
  • Experience working with offshore/onshore resources.
  • Ability to work in a team environment and client interfacing skills.
  • Experience and desire to work in a Global delivery environment.
Working Conditions

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per job requirements.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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