Use AI - Process Management Lead

Responsible Use AI - Process Management Lead

Join
* Met Life* as a Process Management Lead focused on the Responsible Use of Data and AI program. The role ensures ethical, compliant, and risk‑aware AI deployment by overseeing the post‑deployment lifecycle of AI use cases, with a strong emphasis on continuous monitoring, control validation, and risk re‑assessment. You will collaborate with business units, control partners, and governance teams to maintain a robust oversight framework and drive continuous improvement in AI risk management.

As the Responsible Use of Data and AI Lead‑Monitor, you will define and manage ongoing monitoring requirements, track the execution of medium and high‑risk controls, provide QA oversight of risk assessments, and validate AI impact assessments. You will also coordinate periodic re‑validation of AI use cases, maintain a centralized risk registry, engage stakeholders across functions, identify improvement opportunities, stay current on regulatory requirements, and report findings to leadership and governance committees.

• Define and manage ongoing monitoring requirements for AI use cases across Lines of Business, ensuring alignment with risk tiering and control partner expectations.
• Track and document the execution of medium and high‑risk controls, ensuring mitigation plans are implemented, monitored, and validated.
• Provide independent QA oversight of risk assessments, validating consistency, completeness, and accuracy of risk ratings and control recommendations.
• Review and validate AI Impact Assessment documentation to ensure it accurately reflects identified risks, recommended controls, and monitoring requirements.
• Coordinate periodic assessments of AI use cases based on risk level, ensuring timely updates to risk ratings and control effectiveness.
• Maintain a centralized risk registry using the IBM Watson governance platform and provide visibility into the RUAI risk landscape.
• Partner with control functions (Ethical AI, Privacy, Information Security, Model Risk, Legal, etc.) and business teams to ensure monitoring responsibilities are clearly defined and escalated when necessary.
• Identify trends, gaps, and lessons learned from monitoring activities to inform updates to policies, training, and governance practices.
• Stay current on emerging regulatory requirements and industry standards such as NIST AI RMF, ISO 42001, and EU AI Act.
• Prepare and deliver dashboards and updates to leadership and governance committees on monitoring outcomes, risk trends, assessment QA findings, and remediation progress.

• 8–10 years of experience in risk management, IT risk, compliance, governance, or AI/data oversight roles.
• Bachelor’s or advanced degree in a technical, data, or governance‑related field (e.g., Business, Finance, Risk Management, Public Policy).
• Demonstrated success implementing monitoring programs or compliance processes at scale.
• Strong understanding of AI fundamentals and Responsible AI principles, including ethical, legal, and societal considerations.
• Proven ability to manage cross‑functional initiatives and influence stakeholders across business, technical, and control functions.
• Familiarity with AI governance frameworks and regulatory standards such as NIST AI RMF, ISO 42001, and EU AI Act.
• Strong analytical, communication, and program management skills.

• Experience with risk monitoring platforms and tools (e.g., Open Pages, Watson, GRC systems).
• Certifications in Risk Management such as GRC Professional Certification (OCEG) or CRISC.
• AIGP certification or candidacy preferred.

This hybrid role requires a minimum of 3 days per week in the office. Salary range: $100,000 – $178,025, with potential annual short‑term incentive compensation and benefits subject to plan terms.

Met Life offers comprehensive health care (medical, prescription drug, vision, dental), disability coverage, company‑paid life insurance, legal services, a fully funded pension and 401(k) with employer match, various insurance discounts, mental‑health programs, parental leave, volunteer time, tuition assistance, and more.

Met Life is an Equal Opportunity Employer. All employment decisions are based solely on qualifications and business needs. We provide reasonable accommodations for applicants with disabilities, maintain a drug‑free workplace, and comply with all applicable federal, state, and local laws.