Service Desk L2
Job in
Cary, Wake County, North Carolina, 27518, USA
Listed on 2026-10-07
Listing for:
SmartRecruiters, Inc.
Full Time
position Listed on 2026-10-07
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
- Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.
- Safely move equipment point to point using wheeled carts and vehicles.
- Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
- Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
- Ability to use remote desktop connectivity applications
- Working knowledge of imaging utilities such as Ghost, SCCM, etc
- Delivery and setup of PC equipment to end-users.
- Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
- Ability to provision wireless devices.(E.g. Blackberry, Android, and iPhone)
- Demonstrated proficiency in Microsoft OS and Microsoft application.
- Demonstrated proficiency for installation of desktop software.
- Working knowledge of Microsoft Active Directory and GPO
- Strong customer service skills.
- Strong troubleshooting skills.
- Significant, demonstrated experience with Microsoft Windows operating systems
- Clients:
Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98 - Servers: 2012, 2008 r2, 2008, 2003, 2000
- Clients:
- Functionally capable with Apple OS X
- Advanced troubleshooting skills with hard drive encryption software
- Advanced level skills in the Microsoft Office Suite:
- Word, Excel, PowerPoint, Outlook configuration issues with Exchange
- Strong client-side remote access troubleshooting skills
- Demonstrate strong skills supporting printers in an enterprise environment
- Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
- Demonstrate proficiency in using applications in the Micron environment – MTGroups, BMC Remedy, Projects, Processes, etc.
- Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools.
- Strong software installation and support skills.
- Disciplined, systematic problem solving skills required.
5+ Years Experience Mandatory
Position Requirements
5+ Years
work experience
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