More jobs:
ITSM Platform Developer
Job in
Cary, Wake County, North Carolina, 27518, USA
Listed on 2026-10-18
Listing for:
JPS Tech Solutions Pvt Ltd
Full Time
position Listed on 2026-10-18
Job specializations:
-
IT/Tech
IT Business Analyst, IT Specialist, IT Support
Job Description & How to Apply Below
Seeking a Senior ITSM Platform Developer to configure, enhance, and support enterprise IT service management solutions. The role will translate business requirements into scalable workflows, automation, integrations, service catalogs, dashboards, and reporting while supporting testing, releases, deployments, and ongoing platform operations.
Key Responsibilities- Design and enhance ITSM workflows, business rules, forms, dashboards, reports, and automation.
- Support Incident, Service Request, Change/Release, Knowledge Management, and Service Catalog capabilities.
- Develop and troubleshoot integrations using REST APIs and JSON
. - Build operational reports and dashboards using SQL and related reporting tools.
- Maintain technical documentation, workflow designs, deployment procedures, and release documentation.
- Lead testing, UAT, environment promotion, production deployment, and post-release validation activities.
- Participate in CAB processes and manage platform changes through completion.
- Collaborate with PMs, BAs, QA, developers, business users, and technical teams in Agile/CI/CD environments.
- Troubleshoot complex workflow, integration, configuration, and data issues.
- 7+ years of hands-on experience configuring, developing, and supporting enterprise ITSM platforms.
- Strong experience with workflows, business rules, service catalogs, forms, reports, dashboards, and automation.
- Strong knowledge of JavaScript, SQL, REST APIs/JSON
, and low-code/no-code configuration. - Strong understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management.
- Experience with Ivanti Neurons for ITSM/ITAM or comparable platforms such as Service Now, BMC, Jira Service Management, or Manage Engine.
- Strong SQL skills;
SSRS experience is preferred. - Experience with Agile/Scrum, CI/CD, or Dev Ops delivery environments.
- Strong analytical, troubleshooting, communication, and stakeholder-management skills.
- Ability to independently manage complex technical assignments and collaborate across business and technical teams.
- ITIL certification preferred.
- Ivanti, Service Now, or other recognized ITSM platform certifications are a plus.
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