Enterprise Platform Management Administrator

ENTERPRISE PLATFORM MANAGEMENT ADMINISTRATOR

Enterprise Platform Management Administrator

Technology Services

Crossroads II, Cary, NC

Technology Grade 17

Nonexempt

No

Monday-Friday (occasional evenings and weekends) Position is eligible for hybrid telework workweek

Manages and supports systems administration for Windows enterprise server hardware and its associated components in accordance with system standards, procedures, and policies.

• Advance knowledge of Microsoft 365 administration;
  Google Apps;
• Extensive knowledge of Domaine Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) concepts;
• Extensive knowledge of file and print services;
• Extensive knowledge of virtualization concepts (VMware, Hyper‑V, or similar);
• Extensive knowledge of Power Shell fundamentals;
• Extensive knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) networking fundamentals;
• Extensive knowledge of Microsoft Windows Server administration;
• Comprehensive knowledge of group policy fundamentals;
• Considerable knowledge of active directory users, groups, and organizational units;
• Excellent customer service skills;
• Critical thinking and problem solving skills;
• Ability to troubleshoot server and application issues;
• Ability to document and follow procedures and processes;
• Ability to work effectively in a team environment with little supervision;
• Ability to communicate technical information to technical and non-technical staff;
• Ability to participate in after-hours maintenance and emergency support activities;
• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
• Ability to establish and maintain effective working relationships with school system staff, external agencies, attorneys, parents, and the public.

• Associate's degree in a relevant computer or technology-related field;
• Two years of experience supporting Windows server environments or enterprise infrastructure systems;
• Three years of systems administration experience in Windows environment configuring, troubleshooting, and repairing server hardware;
• Proven experience with backup and restore technologies;
• An equivalent combination of education, technical training certifications, and relevant experience sufficient to successfully perform the essential duties of the job.

• Must hold and maintain a valid motor vehicle operator's license according to the State of North Carolina requirements;
• Ability to obtain relevant Microsoft, hypervisor, or cloud certification within 12 months of hire.

• Bachelor's degree in Information Technology, Computer Science, or related field;
• Three years of Windows Server administration experience;
• Experience supporting the following: active directory at enterprise scale, Microsoft Entra , Microsoft Intune, Microsoft 365 administration, VMware vSphere, Hyper‑V, Power Shell scripting and automation, Enterprise backup solutions, identity and access management systems, Azure cloud services, and K-12 educational environments.